Watkins Heating & Cooling

"We have had 2 repairs completed by Watkins Springboro, and we are 100% happy that we made the switch to this company. The work is always high quality, and the employees we have dealt with have always been on time and professional. Most recently, our humidifier "condensate" was making a terrible sound, and we asked Watkins to come out to evaluate the situation. Evaluation took a very short time, and the repair/replacement was completed in that visit also, for a very reasonable cost! Our technician, Joe S., was very knowledgeable and gave us information on how to care for the system going forward, and also made changes to the initial installation to make caring for the system much easier in the future. We're sticking with Watkins for sure...highly recommend!"

"Brad was very professional and did a great job explaining the continued maintenance plans. He projects the kind of person Watkins Heating and Cooling should be proud to have as an employee. I hope he does our service again in the future!"

"We recently purchased a new home, only to realize that the existing HVAC system was on its last legs. After some consideration, we decided to replace it with a geothermal system because of the long term cost savings and lower energy usage. This is where our journey with Watkins Heating and Cooling began, and it's a decision we're extremely glad we made. Our first point of contact was Ben, a comfort consultant at Watkins. He was instrumental in the initial system design and quote preparation. His professionalism and knowledge, especially regarding local geothermal installations, were reassuring. After comparing with other local companies, Watkins stood out for their expertise and professionalism. We felt reassured by their previous geothermal installation experience in the Miami Valley. An unforeseen circumstance led to our existing water heater failing before the installation. Our new Water Furnace was not even manufactured yet but Watkins impressively stepped up, installing a new water heater for us ahead of schedule while waiting for the main equipment. Their flexibility and willingness to accommodate our needs were exceptional. Chris, our project manager, and Ryan, the installation lead, were central to the project's success. Chris's leadership, adaptability, and proactive problem-solving skills were remarkable. He managed the complex installation and coordinated effectively with the geothermal ground loop drilling team. Ryan's craftsmanship in installation was second to none. His attention to detail, commitment to aesthetic excellence, and skill in plumbing line running and HVAC install were evident. The photographs of the installation highlight his meticulous work. His willingness to discuss options and involve us in decision-making was greatly appreciated. Ryan was on time every day of the install and worked late into the evenings to get this system up and running. Watkins Heating and Cooling delivered an exceptionally positive experience in what was a complex and challenging project. Their team's coordination, skill and professionalism gave us complete confidence in their abilities. Our new geothermal system operates quietly and efficiently, exceeding our expectations. We highly recommend Watkins for their top-notch service and expertise in HVAC installations."

"We needed emergency service done at our residence. Watkins immediately sent a tech over and they were able to find the issue. Brad was very professional and informative and even let me look over to see what he was doing. He offered a no pressure option to upgrade my house HVAC system. Since our system was most likely the one that the house came with in 1950, we decided it was time to upgrade. Watkins was here for the install on time! They did a wonderful job and we hardly noticed that they were here. They did an awesome job cleaning up after themselves. We were highly impressed with their work after everything was completed."

"They we're amazing, fast, friendly and efficient.The entire process was done in less than 24 hours from the rep coming and giving us an estimate to getting financed and the very next morning they were here to install. They placed tarp down on our carpet so it wouldn't get dirty or wet since it was raining while they were here. They answered any questions we had and explained everything so we understood what they were talking about. They even come back out after so many days to make sure everything is working correctly and that we are happy with everything. We would definitely recommend them to anyone. We will be using them in for any future maintenance or anything needed with the HVAC system."