Jiffy Lube

"I tried my best not to write this review. I really did. I did give them multiple chances to defend themselves and make it right, but in the end they still fell below the standards of expectations. It started off with a routine oil change out of convenience since I had an appointment right next door. They still have you exit the vehicle through a pretty worn down establishment. A little paint can go a long way. On a few different occasions an employee would enter behind the desk and show me things like the cabin air filter and ask some other questions pertaining to my vehicle. One of the last things she asked was if I wanted my coolant topped off for an additional $9.99. I've never had any other businesses ask me that question. They all just top off all levels. The bill came to a total of $144.88 for a synthetic oil change! They backed my car out of the bay because the door wouldn't open. I had to back out of the entrance to leave. When I got into my vehicle the low air pressure light was still on. I immediately went back inside and asked the woman if they were supposed to check my tires and inflate them the to proper psi. She checked with her staff an insisted that it was corrected but would take a little time driving to reset. It never reset as she said. Meanwhile I also noticed that my Change Oil setting wasn't reset either. I called customer service when I got home to express my disappointment and concern of what they missed and what else they might have missed. They sent my information to the district manager Jake, who called me within minutes and explained to me that this shop was missing its manager the last few days due to family issues and that the shop was being run with four new employees they just hired in recent days. He told me to take it back to have his manager look it over and informed me that he would text me the next day to let me know she was there. He did not do so. I asked him through text and he informed me that she was out sick but would definitely be in the following day. So I asked him the following day and low and behold she was not in again. However he said his assistant manager was in and he was well aware of my situation and would be able to help. I arrived less than 30 minutes later and explained my situation and they all looked at me with confusion especially the assistant manager.. However they informed me Jake was inside somewhere and would have him come talk to me. I waited in the lobby and they pulled my vehicle in. Jake then stepped in behind the desk and told me they would go over all of it and correct all the issues. This time they did manage to pull my vehicle out the correct side of the shop into the exit area where Jake went over everything, shook my hand and we parted ways. When I got home, I looked over the receipt one more time and saw they did not vacuum even though they had marked it as completed. I have a very clean vehicle because I generally don't have passengers. So this was an easy task just to clean up the drivers side, you know, where they have now entered and exited eight or more times at least? I remember Jiffy Lube as one of the biggest oil change businesses growing up and its a shame to see them on this level. I should've suspected a problem since on both visits I, was the only customer there. Good luck guys, I hope you can turn it around someday."

"DONT RECOMMEND!! Went in for an oil change and they even topped off my coolant or so I thought. Went in on the 22 and now 6 days later my car is leaking antifreeze and had another car tech look at it and my coolant wasn’t topped off and has puddles of a blue fish smell coming from underneath. Save your money don’t go here!"

"Came in for a simple fuel filter change, they put a newer guy to do the job. He ended up breaking a sensor, so we had to walk five minutes to get a new part at the store. Got the part replaced and even got reimbursed for it. Mistakes happen but it’s all good."

"The 3 workers that were there today were polite and so kind. They explained what services my car is due for, how much everything would be upfront and just so delightful. Nice to see people enjoying what they do and excelling at it! I will always come back for my services. Thank you guys for allowing to enjoy my oil change!"