Big Al's Muffler & Brake

"I had my entire exhaust system replaced elsewhere, but it was still really loud. Big Al's told me that 'elsewhere' had bent something and the only way to fix it was to replace the entire system, so I did for almost $1100. When I picked it up, it was just as loud as it had been! I took it back and they did something and it wasn't as loud, but it still isn't as quiet as it should be. I also had the entire suspension replaced because it was bottoming out for almost $1800. Without the noise of the exhaust it was very apparent there was a loud rattling noise in the back over every bump, even small ones. So back I went, I can't remember, I think it might have been 3 times. They did check out the muffler and made sure it was stable. They continued to try to convince me it was the hatchback, or bumper. I kept telling them that it never made any noise, until they repaired everything, so it had to be something they did. They kept saying it wasn't. I finally got some of my car nerds to assess it. Turns out it was caused by the top part of the shock 'cover' hitting the bottom part of the shock. I considered going back to Big Al's and arguing it out with them, but who knows what more they would screw up and not own up to and I was already out $3000 and about 5 or so trips. I went elsewhere, had the correct shocks put on and Eureka! no more noise. They seem to be nice guys, but if they cannot believe a customer enough to stick with a repair until it is done right, I cannot recommend them."

"Came here on a recommendation and was very impressed by their customer service skills. Everyone here is always kind and explains everything in detail. This is now my go to place for all car work! Highly recommend everyone here."

"This shop is great. My last visit I had a flex pipe for my exhaust replaced. Nathan found the part and made it work. He also called to tell me that the catalytic converter I had replaced less than a year ago had the inside melted. The converter was replaced by Kia of Beavercreek whom I will NEVER use again. He kept me aware of the repair, how long it may take and what the accurate quote for cost would be. Will definitely be taking my car back to this shop for repairs."

"They did a great job and the price was great they took care of all of my needs"

"Had my brakes done there and they are worse now then it was. Went back twice and they try to argue with me saying I need back drums n hardware n pads. Which I had put new on in 2019. Would not recommend them. The least he could of done was give my money back so I could go else where to get my brakes fixed the right way."