Mr. Appliance of Mentor

"Lloyd was prompt, professional and quickly diagnosed the issue with our freezer, and was able to fix it same day. We are grateful and will call Mr. Appliance again if the need arises."

"Johnathon was concise and informative to what broke on our viking. We have never had a gas range before and he told us how to operate certain features and general upkeep. We appreciate his help, he is a very kind man. Thanks"

"I was having issues with my oven not getting hot. It seemed to be some sort of electric issue. Called Mr Appliance where I was told the process was: We will send a tech to diagnose the problem then they will provide a quote to repair. If you don't move forward with the repair, you pay a service fee of $110, if you do move forward with the repair, then the fee is waived. The tech did some initial investigating and had a hypothesis. Before exploring that, he called Viking to ask them if they had any input. It turns out, it was simply a setting on the oven that put it in showroom mode and a quick fix. The tech made the call and made the setting change while I was not in the room. I came in to the kitchen and he was happy to share that it was nothing big and everything was working. He then proceeded to say I owed $175 for "customer education". There was no warning or quote prior to that amount being charged and the "repair" was done already. The tech called Viking and I was charged $175 for that. I called later that day to speak to someone and was told the manager would call me back, it has not been almost a week and no one has called. Their technician was responsive but I felt the way things were handled wasn't good business. I asked to only pay for the service fee and was told I could pay that and the rest would be sent to collections. Not professional and wasn't given a good explanation of why I was charged so much for that visit."

"My LGFrontloader overflowed. Jonathan replied quickly to my repair query and scheduled a diagnostic visit. He explained the situation and gave me a quote for the parts and labor. He efficiently completed the repairs and made sure it was working properly. He was efficient, polite, and prompt. I would not hesitate to call Mr. Appliance in the future."

"Technician showed up and diagnosed dishwasher as having a bad water pump. Quoted just over $300 for the repair. Paid the diagnostic fee of $109 to think through the repair vs new purchase over the weekend. After calling in Monday morning to proceed with the repair we received a bill of $595. Was told by the owner that the technician made an honest mistake and refused to honor the original estimate. Would not recommend."