Cheapest Factory Parts

"I wish I would have checked the reviews online before placing the order on their website. Worst of the worst customer service, ordered said delivery in 4-5 days. Never received any update from them after 4 days. Sent an inquiry and email online about status of the order. Devon replied back that they even had not reached to my order and can not give me any timeline as they are 8 manufacturers parts dealers. I mean if you cant handle the orders, hire more people or cut down on your manufacturers to give quality service. That’s how economy works. Poor customer service. Still today no eta or no order status. On top of that their phoneline directly takes you to voicemail. Take your business somewhere else, don’t waste your money and time here"

"They won't answer the phone."

"I placed an order for Toyota parts at Cheapestfactoryparts.com. This was a huge mistake. I never got an email confirmation of the order placed. After three emails and three voice mails, I never got a response. It turns out this is Yark Toyota in Ohio. So, I called the dealership. I explained my situation. The person in parts had no answer and just hung up the call. Terrible customer service!!!!!!"

"I am editing my review as they did end up doing the right thing after all was said and done. Was able to send the part back and they did provide a refund. Thanks for the help! Ordered a part for my vehicle on April 5th, paid for OVERNIGHT shipping and was supposed to receive the part by April 8th. As of Monday, they had not even SHIPPED the part. Started calling, but no answer, and no return phone call. On Tuesday, April 12th I again called and emailed asking them to cancel the order since it had not EVEN BEEN SHIPPED by the date I was supposed to have it. After emailing to cancel, I finally received a response from Mike stating that the item had shipped and I would have to follow the return process since they could not do anything after the item ships. Awfully funny that after 2 days of calling, and an email asking to cancel the order due to their FAILURE to even ship the part, now somehow it has shipped. On top of all this, now they are saying I will have to pay for return shipping, eat the overnight shipping that they took a week to ship, AND pay a restocking fee on top of all this. What an utter rip off! The only reason I asked for the order to be cancelled was because the hadn't even shipped the order 3 days AFTER I was supposed to receive it. I will be filing a dispute with the CC company, just be warned, there are plenty of other places out there to purchase parts from, don't get screwed like me!"

"I called a few times over a 2 week period asking questions about my part, no call back. I did however order the right part luckily and received it on time."