Tiny Tom's Chimney Sweep and Repair - Toledo

"Absolutely deplorable. My mother tried to use them to service her chimney, gave John $500, then he called back and said he didn’t think she really needed the work done and that he’d return the check. ONE MONTH later, John is dodging phone calls and still hasn’t returned the check. She then spoke to the “owner” Thomas who said he’d ask John about the matter. Several ducked calls later, NOW Thomas says that John isn’t really affiliated with the company anymore and that he, himself, doesn’t even trust John. After finally reaching John again, he proceeded to tell my mother a sob story about not having a dollar to his name and being unable to give her a check. These men are sheisty. I don’t know if they’re working together on their swindles or just running their own scams individually, but whatever you do, do NOT use them. We won’t rest until she gets the money back, but everyone needs to beware of these thieves."

"ABSOLUTELY HORRIBLE! DO NOT USE THEM! I hired them to do a chimney clean and inspection. They were very dishonest and insisted that I had $2,500 worth of repairs that were needed and could be seen from the road. I had a second opinion Chimney Chick come out and she was very open and honest and assured me that we did not need any of those repairs that was mentioned on my invoice from Tiny Tom. Definitely will NEVER use them again and most definitely WOULD NOT recommend."

"This company is a complete rip off. It's been 4 months to install a fireplace did half the work and charged twice the price. Second opinion claimed it was installed wrong. They decided to take the doors from the fireplace and leave the stove. They were supposed to return to remove the rest and didn't. Month later no response or correspondence from them. To point of demanding a refund a month later still waiting for it. It was an insurance claim as well. This has been a 4 month ordeal. I would say this is the most unprofessional business I have ever experienced or had to deal with. They took an insurance check did a bad job never completed it and never returned answered emails phone calls or any texts. Would not suggest anyone does any form of business with this company."

"First time their tech John came by and cleaned our chimney, repaired our fireplace gas lines, the masonry on the top of the chimney and added a rain cap. For that job he was professional and prompt. He discovered some other things that needed fixing and the cause of a persistent leak. We gave him the job and now regret ever giving him extra work. He canceled and no-showed numerous times. One time he told me he was on his way, about 15 minutes out, and he never came. Never worked with someone who would literally just not show up and not call or text. A couple jobs that would have probably taken him 2-3 days tops took him a month and a half because he ghosted us. He finally finished the work but new leaks showed up in our dining room ceiling. We had to call a plumber to drill holes to find the cause which turned out being from the job John supposedly "fixed". I called him to tell him the issue he said he would come through and fix it because he is an "honorable guy". He never showed up. I reached out to Tiny Tom who was unresponsive. It wasn't until I threatened Tiny Tom with legal action did John finally back. He fixed his original work but during the job he was complaining and even yelled at my mother. He also promised to come back and patch up the holes that were created to find the leak. That was 3 months ago. I never heard back from him. I have never experienced such a lack of professionalism, respect and common courtesy. Terrible. Would never recommend."

"Utilized Tiny Tom for a chimney repair for a leak that we have been dealing in my home for years. The tech came out and worked on our flashing as well as doing some work on the chimney cap that the he said had to be done. The leak inside our home usually only happens twice a year so we didn’t notice any issue right away and then when it happened again it was too cold for any further repairs to be done. When it warmed up and we decided to pursue the fix again I reached out to Tiny Tom to see if they had any other ideas. They sent out a different tech who helps them sometimes when they are busy. After the inspection the tech told me that the repair job that was previously done by Tiny Tom was “horrible” and that I should contact them back to see if they would do anything to try to fix the poor job they did. After doing this the secretary told me she would reach out to “Tom” and let me know. The response was “Doug (tech) talked with Tiny, he is the service tech now and reach out to him to see if he can give you an estimate”. Pretty annoyed to say the least that the response to them doing a poor job is just to have the customer reach out to tech they sent out to get an estimate so they can get more money without trying to fix their mistakes. I would never recommend this company and they do not have the customers best interests at heart. Now I have to find a different company that is reliable and hope they don’t take my money for an amateur level of repair like Tiny Tom did."