Valley Stream Apartments

"Lived here only 11 months before I moved elsewhere. 1. LOUD DOGS If you are not a fan of hearing dogs bark constantly then look somewhere else. I had a neighbor below me who would take his dog out every night around 10 pm, and this dog would consistently bark very loud right outside my window while I was trying to sleep, and I have to wake up early for work. It also didn't help that he would scream at the dog for barking and not do anything about it other than create more noise. I had to make noise complaints about him and the dog but nothing came of it. Then there was yet another dog that was living on my floor that would also constantly bark every time someone opened their door or closed their door, and with 8 units in one building, needles to say it happened a lot. It was so loud that I could hear the dog no matter where I was in the apartment. Walls are incredibly thin and do not absorb noise at all. There is also dog poop everywhere outside since no one cleans up after their animals. If you are looking for an apartment that is pet friendly, then maybe you would want to live here, but since I didn't have any pets it was more of an annoyance. 2. Apartment quality did not match price of rent Apartments weren't very nice for the amount of rent I was paying. When I first moved in, so many things were either broken or just barely working. I went to open one of my closet doors and it literally fell of the track and hit the floor. The same thing happened to my oven door. Also had either birds or squirrels living in my closet behind my hot water heater in the bedroom. I told maintenance about this but all they did was lay mousetraps around the closet. Another note is that the apartment has little to no natural light and is very dark and gloomy year-round. For some reason there are no celling lights in the bedrooms and you have to light them with lamps. Also my heat stopped working in the middle of winter and my apartment got down to 55 degrees until maintenance had to replace my thermostat. Then there's the "sunroom." The sunroom is like a patio but it has 4 uninsulated walls and a roof. I would have preferred either a larger sized living room or just a normal patio. I literally never went in my sunroom and only used it to store boxes because within 2 months of me living there, I knew I wasn't staying. Finally 2 weeks before moving out, my celling in my living room started leaking and caving in. At that point I didn't care much since I was leaving anyways. 3. Other complaints: Only 1 washer and dryer for an entire building that had 8 units in it. Also was 5 dollars to wash and dry clothes every time. It is also nice to mention that there is a card you have to purchase to put money on, then use that card for laundry. Why not just use quarters is beyond me. Pool was nice, but too many loud kids without adult supervision. Door buzzer would randomly go off in the middle of the night repeatedly. Either someone was trying to get into my apartment or it was just broken. Either way it was kind of frightening. I've heard from others living there that there had been frequent break ins into cars, but thankfully this did not happen to me. If you were like me and needed a place to live within a months notice, and this is all that was available, then you just might have to take your chances. It is an ok place to live temporarily, then as soon as you can, do yourself a favor and move somewhere nicer. I am way happier that I am out of that dump."

"My hot water tank was recently replaced. Maintenance personnel were very respectful and professional. I was without a furnace for a short period of time. i was well supplied with electric heaters to stay warm. The electric heaters worked great. I have no complaints. I compliment the maintenance team for a job well done! Thank you for everything."

"The maintenance team did a great job in replacing the light fixture at the entrance of our building, I am now no longer worried for my mother if she comes to visit that she will trip on the entry step. The maintenance team here is great and since they hired a new maintenance supervisor a couple of months ago, he sees everything through! Kudos to all of the staff for making this happen and for such excellent service!"

"I Have been without AC for two weeks. Have had zero communication with maintenance and leasing office. I have reached out to them to get updates myself when the air conditioning was going out. I called and they sent a person out. They said they would fix it. It was still not fixed I called again, and apparently I needed to turn off the central air unit which (no one told me to turn it off) then I did and then I called the next day and it is still not working. I also have a hole in my wall that maintenance said they were going to fix three weeks ago and have yet to be fixed. Maintenance did offer a portable AC unit after begging for some sort of accommodation, but that does not cool down the entire apartment as this is a second story apartment and has vaulted Ceilings. I had to spend $500 for a portable AC unit to cool down my apartment. Management was supposed to reach out today 7/3 according to Scott from the leasing office, and I have not heard anything. Again A/C has been out since 6/18... I am willing to revise this review upon speaking with manager."

"We had just moved in. First impression when getting ready to sign a lease was a disaster. They moved us into a different unit instead of the one we paid to have them hold. Although it was fixed after talking to the manager directly instead of our leasing agent. When we got to our unit, it smelled HORRIBLE of cat pee, we figured we could steam clean and have it fixed, how ever with 3 failed attempts, maintenance gave us new flooring within a day. The unit was pretty dirty when we first moved in, luckily they cleaned it over again for us. So far every bad thing that has happened to us was fixed with minimal to no waiting. So I have no complaints. Hopefully all is well! The unit itself is super spacious and had plenty of room for our toddler to run around, which was one of our concerns. We have very spacious closets and the sun room is a nice addition!"