Best Western Toledo South Maumee

"My fiance and I on 12/31/2023 decided at the last minute for our anniversary we wanted to stay at a hotel and celebrate new years away from the place we live at. After calling many hotels this hotel had rooms available. We booked the room without looking at the reviews and while out to dinner we started looking at the reviews and were WORRIED. We arrived at the hotel a few hours later and were greeted with smiles and kindness. Lobby was beautiful, the lady helping us was super kind and a beautiful person all around. We went up to our room where we decided to do our hotel check. Everything clean, spotless. The only bad thing I could really say is that the outlets don’t really have enough power, unless you plug into the lamps, by the bed (room 202) and to be fair that is me nit picking if I really wanted to complain, which I don’t because our stay was great; Other than that it was a beautiful stay. We enjoyed our stay so much, we decided to book another night at 3 AM. Breakfast was yummy; waffles, potatoes, sausage patties, bagels, eggs, and orange juice or apple juice. The staff was amazing. I mean it was probably one of the best stays I’ve had in Ohio. Please take these negative reviews with a grain of salt. Our stay was amazing. Very Quiet, the staff was helpful with towels, paper plates, silverware. I mean they were just awesome. Always available by desk or phone. They never acted like it was a burden or an issue to help you, instead it was quite the opposite, they wanted to help you and they wanted you to enjoy the stay. No bedbugs. No roaches. Not even a spider. I mean these rooms were CLEAN. We will probably stay again at some point in time.:))) thank you for giving us a great anniversary and new years"

"Me and my two girls choose this hotel for a night stay. I first selected it because the location was suppose to have a hot tub and when I got on site there was no hot tub. Just a pool and they keep the room so cold that my girls which came to swim could not enjoy themselves at the pool. I was very upset with the older lady that works the morning shift at the front desk. I went to throw a pizza box away and I threw it in what look to be a trash can and the front desk agent scolded me as if I was a small child. Once I threw it away she came around the corner screaming at me at the top of her lungs to take that out of there because it’s not a trash can. Which look from the eye to be a trash can. Mind you I am staying on the third floor and I walk the whole floor looking for a trash can to throw the trash away before taking it down to the first floor. She also told me it didn’t belong in there as well, she told me most people and keep using the term most people, she also told me that common sense should have told me not to throw my trash in there because it said plastic. Which was very very very rude and disrespectful to say to a customer.I told her I agree it said plastic and I didn’t notice that at all. I was more concerned with picking up after myself and my children. As I couldn’t find a trash can after looking on the third floor and was happy I finally found one that I didn’t notice that it said paper and plastic. As a consumer I felt humiliated and embarrassed as she yelled at me in front of the cleaning staff and others in the hotel lobby. She began to make racial insults as she continued to say what most people would not do. She was very combative and went back and forth with me about trash. As humans we all make mistakes and if she would have conveyed that to me respectfully I would have apologized, when she pointed out that it was designed for plastic and paper and not trash, which I never payed it any attention so I went back to see if what she was saying was correct and she indeed was correct so I apologized to her immediately. She still was very very upset with me. She never tried to hear, understand or even take in to consideration my perspective as a consumer and just did not know. She talked to me and down me as if my intentions was malicious and I was trying to do something wrong. I have never felt so bad as an adult for trying to throw my trash away. She never used self restraint or never thought to not say some of the awful things she said to me. She continued to be aggressive with me as I asked what time was check out and talk to me as if I was ignorant which she insinuated several times throughout the conversation. As well as the cleaning staff also agreed with her and they began to both scold me together. This was a very horrible but most importantly embarrassing experience for me. I will never stay in this hotel again, as I have family up the road from the hotel which is why I choice it to stay in for me and my children because it was near by and we travel here quite often. It was my first time and definitely will be my last time staying here. The young lady that check us into our hotel was awesome and very helpful and polite and that was appreciated. It made me feel so uncomfortable being away from home and having to get into it with a staff member when me and my children was out here to enjoy the New Year with family. I am very disappointed in the service I received from the morning front desk staff member and the cleaning lady which was also a older woman that came and volunteered her opinion and it was not warranted or asked for or needed. She should have honestly stayed out of the conversation. They do not have customer service skills. I should have never been treated this way at all. I do not recommend this hotel due to the staff and how they treat you. Also bathroom was not the cleanest."

"We were traveling to town with our sons for a sudden, very tragic funeral. I had to literally beg for the room to be changed and towels to be provided, on a four day stay, not once but twice. The pool was clean, but cold. The breakfasts were subpar and the front desk staff, with the exception of one, was rarely even present. Way to make a bad situation worse, thank you."

"We were traveling from MI to NH for a funeral and were just trying to find a decent place to rest for the night. This hotel fit the bill and had a couple of pleasant surprises that will make us return again. * The staff was very friendly, welcoming & professional. * THE pool & area were exceedingly nice... hosting a salt water pool kept at 80°."

"Room was clean and smelled good, bed was comfortable. Shower was nice, plenty of hot water. We checked in at 4am and they were really nice about checkout time, giving us extra time to sleep."