Liberty Tax

"No one is answering the phone Goes to voicemail. I have left messages and also emails. No follow up from liberty tax."

"Unprofessional, unorganized and straight up RUDE! After making me reschedule I finally get in for my appointment and when I stand up the lady yells at me to sit down! Waited well after my appointment time and then the rude person said she didn’t have time to do my taxes. The place smells of smoke and the woman was too big to stand up and greet customers or file paperwork! Liberty tax had my business for years and lost it just like that."

"I’ve been filing with this particular location for over 6 years now and as long as Carrie is there I’ll continue filling with them. I don’t trust anyone to file my taxes other than them. I had a very bad experience letting someone file my taxes when I was younger and the lady did me dirty. My sister told me to come here and ask for Carrie, and I’ve been with them since. I don’t even live in Cleveland anymore and i refuse to file anywhere else. I’ve never had any major issues with them and if I did have an issue Carrie always made sure I was taken care of. I love the staff here they’re all very friendly and willing to help with any questions or concerns you may have. I try and refer anyone I know to them so if you’re in need of a good long lasting filing company go to them ask for Carrie and she’ll direct you to the next best person to file your taxes IF she can’t do them herself."

"Filed with them in 2019 and 2020. No issues then. This year the filing prices skyrocketed to over 500 from 349. So, I decided to file my own federal. I filed city with them in 2019 and 2020 at the rate of 25 dollars; called to say I would pick them up and owner stated the price is 100 since I didn’t want to file 2021 with them. Called corporate and asked how can city taxes from 2019 and 2020 be raised up to 100 dollars if I was just told on the 4th it’s 25 dollars and that 2021 city would be 50 dollars. Well, Carrie Damico called corporate and said she raised it because I wasted her staffs time. This is bullying and retaliation for not wanting to file federal so they can take 500 of it. Currently seeking legal assistance. Here is the email to get an understanding Also, I didn’t want to file federal with them because the totally filed the state wrong…. Claiming they didn’t get a W2. I almost missed out on a state refund of over 600 in state…. They said I was getting 100 back! Take your business elsewhere! As you can see it’s 50 total for 2019 and 2020! Retaliation and discrimination is wrong!"

"Terrible experience also, the lady working was so rude.easy Please don't waste your money on places like this. Especially since it's so so to file taxes on your own now a days "youtube has such fantastic and FREE tutorials no matter your filing situation!" You're literally saving almost 1000."