Best Buy

"READ BEFORE BIG PURCHASES AT THIS LOCATION: We bought an open box TV from this location which was listed in "excellent condition." Directly from best buy's website, excellent condition *should* mean the following: "look brand new — with no physical flaws, scratches or scuffs — and include all original parts and accessories (or a suitable replacement). The product will be in its original box (or a suitable replacement)." The TV we received was NOT in the original box. In fact, we were given a 65 inch TV in a 77 inch box, and when we received it there was no padding on one side of the TV (it was able to slide around inside). Even worse, the TV came with no legs, no remote, and no instructions/packaging. The advertised panel which should have been included to cover the wire-ports was missing. The only thing in the box other than the TV was the power cord. Despite this going against their own company policy, and despite spending ~1800 on this TV, the management offered nothing for our trouble other than a refund. Given the fact that this false reporting of an item's condition likely violates Ohio Consumer Protection laws, we were quite surprised by their poor customer service. They lost our business for this purchase and lost all our future business."

"Best buy is always awesome. A.C. was awesome. Justin was great. I need to make a flashy high-$ acquisition soon: so I went in at 7p to just scout. Admittedly it's late on a Monday and I made a bee-line to the bathroom when I walked in: but it took 10 minutes for Justin to finally ask if I had been helped after I had been doing my best impression of a very lost, scared, and confused person. But, once I needed someone - Justin was on it and AC seemed like a pro."

"Outstanding customer service! I purchased an open box Bosch dishwasher listed as excellent condition. Got home not to find out the supply kit that comes with the dishwasher was missing. Spoke to Tim at the Dayton Mall store (he is who I worked with when I bought it). He checked the warehouse and could not find the parts kit. Offered to return it or compensate me for the parts if I ordered them from Bosch. Got the parts needed, which cost $166, and went back to the store. Spoke to the store manager, sorry I didn’t catch his name, and they refunded me the cost! We hear all too often how the “big box” stores lack customer service. Not today, thank you Best Buy for being top notch!"

"Great location! We ordered a tv and it was ready for us to pick up immediately! Brought it right out to our vehicle in the front row. Will definitely be back!"

"Recently bought a new fridge and I gotta say the fridge it's self is fantastic!! Movers brought it in and installed/balanced in under 15min and I couldn't be happier only issue we ran into was I was told to buy a hose that I ended up not needing and when i knew we didn't need it the return was too late but 9/10 would recommend"