Walgreens

"First off, I'm not one to ever complain and i believe i've only given like 3 bad reviews in my life but this Walgreens needs some management help. My immune system is compromised from stage 4 terminal cancer and i've tested positive for covid so my doctor called in Paxlovid and for some reason Walgreens couldn't fill the script because there was a glitch in there system i was told. Finally after sitting on hold for 30 min. when i called back i was told i could pay cash and get my script which i did, but as i was driving i wondered how many do i take in a day and i tried to call back and i was on hold until they closed. Today i woke up and started trying to reach Walgreen and was again on hold the first time for 24 min. and somehow the phone just disconnected so i waited about an hour and tried again, once again i was on hold for more than 20 min. so i hung up and called corporate and was told by them the store would be in contact within 24 hours at which time i would be pass the time limit for this medication, so at this point i just feel like theres no hope, but i decide to call the other Kettering store and the pharmacy answers right away and they put me on a brief hold and the main pharmicist gets on the phone and helps me right away. I thanked him so much. I realized after looking at the reviews that i'm not the only one who has had problems with 2600 S. Smithville Rd. Walgreens. I hope corporate looks at the reviews and gets this store turned around, because they are dealing with peoples lives when it comes to getting your scripts and this should be a big priority. If you've dealt with this pharmacy lately you know the wait times i'm talking about. I feel bad complaining, but its been a very bad experience, especially since my health depends on it."

"Extremely pleased with the pharmacy service and the helpful positive attitude the staff has, I have found that it doesn't matter where you have you prescriptions filled there will likely always be a problem between your helcare provider, health insurance, supply chain for the medicine or some other link in the process.....the staff here genuinely cares, so treat them with respect and you will certainly be treated the same. Thank you Walgreens on Smithville!!"

"I finally decided to change pharmacy’s. There is always some issue. Closed for lunch, closed on Sunday. Store manager was talking with an employee at the photo booth instead of giving a helping hand where needed. The store is poorly organized, which goes back to management. Although, some of the staff are nice. It doesn’t make up for all the bad."

"Have been waiting to get my package from FedEx for over 4 days now due to the weather. today it wasn't even that bad, they were still closed meaning FedEx could not deliver my package at their on hold site. so they sent it back to the original shipper and now I have to order it again I can only imagine if I was trying to get my prescription that I dearly needed!!! They are a joke, I wouldn't use them as a pharmacy or FedEx on site facility."