FedEx Office Print & Ship Center

"Brought in a return item shipped to me by Fed Ex with old lable still on it. They refused to ship in the same box. Told I needed to buy a shipping box for $25. Utterly ridiculous and not first time at this location. Prepare to be disappointed with this location."

"My experience at this location was pleasant. I had an item that needed to be overnighted and the clerk, Clarence and his manager, Cheryl were both incredibly helpful in providing information and assisting to make sure my shipment information was correct. I appreciate their kindness and that they took the time to provide appropriate customer service."

"Unless you have to pick up a FedEx package, stay away from this location it's a disgrace. I went to get a laptop returned to my former employer which I needed boxed up. The manager literally kicked me out of the store and told me to go away while she was berating a 80 year old woman who was trying to get a package sent that wasn't packed up properly and refused to help her. I drove to the West Chester location and got excellent customer service."

"Everything they said about this store is true. I had to send some lab specimens to my doctor. Called this store and FedEx a week ahead of time and asked if it would a problem and they said no. They'll take care of it. Show up the day of and they say they can't accept it without a preprinted label. Couldn't give me a straight answer why not. They said it was just "semantics" and it said "lab specimens had to be properly labelled" but has no explanation of what constituted "proper labeling" so they can't accept. It was in the correct package labelled as clinical labs and just needed to be addressed. The manager, the infamous Cheryl, didn't even make an attempt to contact someone above her to find out what she didn't know even after I asked. Just wouldn't ship it because she didn't know the answer or the work around. I called Fed Ex corporate and they couldn't give me a clear answer why they couldn't print a label for me since I was paying. They said they would send someone to pick it up instead and no problem after that. So it's okay as long as its picked up by a truck but the actual office won't do it. Make it make sense."

"Took a small package to be shipped, I have done this many times. Was wrapped perfectly in paper and packing tape. Was told they can’t send it because it is wrapped in paper (????). She said if you want to unwrap it, we can see if it’s an approved box. I did, and of course she said it wasn’t and she could sell me an approved box for $6.90. That’s without shipping charge. Said the US postal service would mail it. Well that’s exactly what I’m doing. Crazy!!!! I have done this with no issue many times. postal service wins, and I will no longer use FedEx."