H&R Block

"I have been doing my taxes at H&R Block for years. I have never been asked to stop my tax return by a Tax Analyst who decides she wants to take care of a drop off for another client. I was told that my appointment ran longer than it should have. I am not kidding! I was asked to come back an hour later to finish my tax return. I did, but I am not happy at all! Why wouldn’t you reschedule the next appointment for the other customer or hand the client off to another H&R Block Tax Analyst? Instead of stopping my appointment to accommodate another client? I was embarrassed! I felt like she did not care about the way she handled my appointment or me. I want to point out that I called and spoke with Mrs. Cox, who is a Senior Tax Analyst for H&R Block in Painesville, OH 2 weeks in advance. I wanted to make sure she would block off enough time to work on my taxes. A lot of good that did me! I guess my time is not worth anything to H&R Block or Mrs. Cox. Maybe next time she could ask me to leave and send me on a Starbucks run. NOT!!! I downloaded all my tax records to Documents on the H&R Block site the day before. The Tax Analyst told me she could not find the Documents I downloaded when I went to the appointment online. I had to call my fiancée and she took a snapshot from H&R Block Documents on our iPad showing every document was downloaded and sitting in H&R Documents. Then all of the sudden Mrs. Cox found what she needed to do my returns. I feel like Mrs. Cox owes me an apology. I feel like this should be looked into and escalated through the proper channels so this does not happen to someone else. Also, Mrs. Cox needs to realize that my time is important just like everyone else! Please make sure you're not asked to leave an appointment so the next client can be taken care of when your taxes are not finished. Especially, when you have all the records you need to finish your tax returns. I feel like I should be reimbursed some of the money I paid to get my taxes done, especially after being asked to leave and come back an hour later. Unless, there is a special incentive to come back next year. Otherwise you have lost a customer who has been with H & R Block for over 20 years. Most importantly I want to make sure that I am heard, seen and not dismissed."

"Always a stress free experience Judith is so amazing she does her best everytime."

"Very professional, thorough and kind people. Very quick. I go here every year and they never fail me."

"Judith Fox is not only an expert tax preparer, she remembers her clients and truly cares how they are doing. She takes the time to examine all tax situations to get you the most out of your return. She is knowledgeable and makes sure she educates her clients to all the latest tax information whether for the current year or for next year."

"Appreciate the professionalism of the tax professional that I have worked with the past several years. Marie goes out of her way to understand my needs. She is efficient and professional during the visit."