Larchmere Imports

"I have been taking my cars to John and the team at Larchmere Imports for over 20 years (since before it was Larchmere Imports). Why? Because I know I will get excellent customer service, a quality fix and a clear, understandable explanation of what was done. Better still, when the fix might be complex, I get that clear explanation in advance so I know what to expect. I highly recommend Larchmere Imports and send my thanks to John, Jacob, Eric and the rest of the team!"

"Larchmere was great! The guys were super nice and gave me a good deal. Changed the break pads and sensors where other shops in cleveland said they couldn’t. Happy customer and would definitely recommend them!"

"Have taken several of my cars here and each time I have been satisfied with service, communication and their knowledge about foreign cars! A customer for life!!! Thanks Larchmere Imports"

"Great responsiveness for my hard-to-service Mini Countryman. As a foreign, standard-shift vehicle, I have challenges, and Jacob and the folks at Larchmere Imports do a great job of making it easy and correct. They were even able to fix mistakes left by a previous technician from another shop in the process."

"Went here last year as I needed my summer wheels swapped with my winter wheels (have two full sets, different tires, different rims) so all I needed was the car jacked up and the sets switched. They were very quick and nice during the process (I waited for my vehicle, it took less than 2 hours.) This year, I planned the same scenario. I scheduled an appointment online and after not hearing back for a few days I called to confirm. They requested I come in a few hours earlier than I had scheduled for which I agreed to. When I arrived, an older gentleman (I would assume the owner) was outside speaking to a mechanic. He approached me immediately with an attitude because I blocked the garage with my car (there was no where else to park in the small back lot) and I told him I could move it wherever he wanted me to. He then asked "what exactly do you THINK you'll be getting done today" and I responded that I made an appointment to replace my wheels with the set in the back of my car. And he replied "Well I have to see if I even have the manpower to do that today." Already odd and rude toned but whatever maybe he was having a bad day. I went inside and waited 10 minutes until another man spoke to me saying things were taking longer with other jobs and they were short staffed, so he was unsure if he could help me today. I asked if I could come back later and he had "no idea when a lift would be free." Alright, fine, I get that things happen but a heads up would have been nice? I scheduled the appointment and called to confirm, you'd think if things were running late they'd call me to reschedule or something? He also stated they "don't do jobs where people wait in the shop for the repair" which is odd considering I did it last year AND they did not clarify that over the phone. Regardless, this man was much nicer and I can empathize with being short staffed but I would have appreciated a call. Overall it was a very odd and inconvenient for me. If the older man had not been so rude when I pulled in maybe I would feel differently but his attitude was atrocious. Ended up going to Firestone and they did it within two hours."