Chevy Willoughby Hills Service

"Terrible service department. I dropped my car off the night before my appt. When I called at 3pm the next was told my car was not ready and they didn’t know what they were doing for it even though the appt was made for a recall that needed fixed….I was told they would keep my car overnight. After this, I spoke with a manager because I needed my car the next day and he repeated himself multiple times saying his advisor didn’t say that to me. Needless to say I will not be bringing my car back to even get an oil change here. They don’t call me or let me know what was going on, this has happened the last 3 times I took my car here."

"I was very impressed with the Serpentini Collision Center in Willoughby Hills. What started off as a rough experience, difference in what was advertised on the website, and what was offered regarding a loaner vehicle, it was taken care of swiftly. The work done on my car was excellent, with a perfect paint match. Additionally, the staff was kind and courteous. Work was done within the week. I would recommend Serpentini Collision Center in Willoughby Hills."

"So I took my truck to get a transmission diagnostic and they said to pay $150 and I was okay but then after a few days they wouldn’t call me back or answer my call . This place just sells any kind of truck not caring If the transmission or AC is good on your new vehicle you wanna buy. This place is a joke my truck has been sitting at the dealership for 2 weeks already and still don’t know when they are gonna have it ready I hope I can get my money back for what I paid for this truck because I literally had to lose days at work because I didn’t have a truck and didn’t give me a rental which made me get really mad because I called the service department guy name Gary and told me they understand that I don’t have a car but didn’t give me another car like what are you gonna pay me for my days off ??¿¿ if I could I would give this place a zero for having me to wait so long and I still don’t get my truck and not knowing when it’s gonna be ready never buying from here again !!!"

"I had a remote start system installed. Overall the service was pretty standard. The service guy that checked me in wasn't really knowledgeable about the accessory I was having installed. He gave me a bit of misinformation. I don't think he did it intentionally, but as a customer, I would've appreciated him finding out accurate answers to my questions as opposed to him providing information he wasn't sure of. They also returned my vehicle without washing it--and I was shocked by that."

"I purchased a car in early February. The car was not as advertised on the website, but when I mentioned it they gave me a discount on the price of the vehicle. After leaving the dealership we discovered the radio was not working. I put a review on the website and someone called me and they apologized and then sent me a check for the cost of the new radio. I was so pleased with their willingness to correct the problem and they were very professional about it. I would be happy to recommend this dealership again to anyone."