Nissan of North Olmsted Service

"Derrick is a great saleman. Quick and easy to buy my new truck"

"First man to assist me wasn't friendly at all. Once he turned me over to Tom he was a breath of fresh air. Got a chance to meet Mary who set up my appointment but the first guy stated I didn't have an appointment. Mary and Tom were amazing. They exhibit great customer care as well as my technician."

"The service department has always been great to me and very dependable. It's nice that they tell me what repairs are very important and which repairs aren't important or can be delayed and/or ignored. It's also appreciated when my bill ends up being cheaper than the original quote because the service person found a coupon. Most other repair places I've dealt with in the past always tries to squeeze every penny they can out of you. At Nissan of North Olmsted Service I don't feel that way at all. The sales department for car sales....that's a whole different story and they try to rip you off and overcharge you. I had to go to Nissan of Streetsboro to pay $2,000 less for the exact same vehicle (Streetsboro charged MSRP and Nissan of North Olmsted wanted $2,000 over MSRP. I will continue to drive out to Nissan of Streetsboro to purchase vehicles and go to Nissan of North Olmsted for service. I find it so strange that Nissan of North Olmsted and Nissan of North Olmsted Service are under the same roof but ran completely different. I'll post the details of my sales department experience on my review of "Nissan of North Olmsted.""

"I've been a customer of this dealer for 12 years. Best car dealer I have ever worked with. Sales experience is awesome. No pressure or hassles. Service department is exceptional. They always treat me like a valued customer."

"Disappointed/Frustrated with the Customer Service at the Service Department at Nissan of North Olmsted, OH. I made a maintenance appointment for my vehicle as I've done before at another Nissan dealership. I have Warranty Service that covers Service and Maintenance, which I got through Nissan when I bought my car +2years ago. I have used it before for vehicle maintenance and had no issues at the other Nissan location. Before letting them start working on my car, I asked for confirmation, to make sure my maintenance was covered, and to my surprise I was told it wasn’t, so I asked for options and I was provided with a quote for my approval before they could start working. So I decided to hold the service and call Nissan Customer Service. After 45 minutes on calls with Nissan and the insurance company, I received confirmation that my maintenance costs were included at any Nissan service department, or many other auto repair shops that provides the same services. I went back in, explained that and provided the insurance company customer service number for them to get the approval/payment for the service I needed. Well, I was told that they have never done that, or at least not with that company, and they could work on my car, but the vehicle wouldn’t be release until they received the payment, and it could take between hours, up to 2 days depending on the company. I was surprised to hear that, so I asked if they could just call, get the approval/payment for the amount before they service my car, because I couldn’t risk it to let my car there for 2 days. But the person at the front desk told me that it wasn't possible, because he had no idea what the final cost was going to be until the service was completed, even when he provided me a quote when I first check-in, and also gave me the option to pay with a credit card and told me that I could submit my own claim to get my money back. At this point, I was frustrated, I have lost 1 hour + a 25 minutes drive to get there, so I decided \, at this point I didn't even wanted to let them work on my car. While I was in the parking lot I was able to scheduled an appointment at another Nissan service department for the next day, and that other location was able to process everything within minutes, even on a Saturday, my vehicle got the maintenance needed and it was all covered by the warranty service company. I love my Nissan, is my second one, I always go to a Nissan Service to check on my car, and it’s very disappointing when you don’t get the same level of service you are used to at another location within the same company. Maybe this is a great auto repair shop, but I am not planning on coming back because of the lack of service to provide a solution to the customers, even if I have to drive a few extra miles to go to the other one."