Lovesac

"We went to 3 Lovesac stores before settling on the Kenwood location to make our third Lovesac purchase. We chose that location because of the manager, Megan. I needed someone who could answer my 100 questions and she didn’t miss a beat. We needed a very large sectional but because Lovesac gives you so many choices for cushion firmness, materials, and configuration, it took me forever to decide. Megan was so patient and knowledgeable (even allowing me to take the samples into the mall to see it under different lighting) to ensure the color was exactly what we needed. When I wasn’t sure about the color samples in the store, she encouraged me to order other samples not available in the store to ensure I was making the best choice for our family so I took her advice and I’m so glad I did because it was one of those I ended up choosing. Since ours was a custom order it took a bit longer for delivery but she checked in via text every few weeks to give me a status update and ask if I had any questions. When I ordered my sectional I didn’t have my military ID paperwork filled out for the discount they offer so she allowed me to fill it out after the purchase was made and once approved she applied it to my order this reducing the final price I paid. Our sectional arrived Thursday much to our delight and she just texted me again to ask if everything arrived as it should have, if I was happy with my purchase, and would I send her pics once we set it up so she could see how it looked in my renovated living room once it was all assembled into the configuration we chose. I don’t know a single other sales person who bothers to offer this kind of personal touch and customer service! It was more like dealing with a friend than a sales associate. I am so appreciative of the whole buying experience, not just because we love the Lovesac product because I could have purchased it at any location, but I am truly thankful that Megan was working the day I walked in to Kenwood to select my sectional. I hope Lovesac appreciates the employee they have in her! It is very rare in today’s climate. If you happen to see this review, Megan, I want to thank you for all of your amazing assistance!"

"The staff was friendly, helpful, and informative. They asked our needs and showed us a variety of options and even options for down the road. They answered all questions thoroughly. They did not apply any pressure tactics to make a quick decision. They gave us time and space to make our decision. That made the experience in itself great. We ordered on Sunday and it's being delivered in less than 1 week. They gave us both printed and emailed copies of the order and layout as well as emailed tips on putting the sactional together. I don't know that you could ask for anything more from a customer service."

"Nadine is a great employee and she was very helpful. Her drip game was on point even though the white forces are kinda basic."

"We recently purchased a Lovesac couch and LOVE it. In-store shopping experience: Fantastic. We worked with Zoe at Kenwood Towne Center. She put zero pressure on us, educated us thoroughly on everything we needed to make our decision, and helped us book a private appointment so we could be COVID-safe and have the time and attention we needed to understand our options. Post-Purchase Customer Service Experience: Also fantastic - including receiving full directions on assembly via email, detailed tracking information that helped us know exactly what to expect from FedEx, and getting an adjustment on our purchase total when a new, better promotion became available within 14 days of our purchase. Claire & Joy were both incredibly friendly and helpful. So now, let's talk about the couch. Packaging: The pieces are very well-packaged and everything is well-made, high quality. Delivery: Our order was ready to ship in "

"Great store, great staff. The furniture is super comfortable. The neat thing about it is how well you can customize it."