Liberty Collision Center - Franklin South (formerly Buckeye Valley Collision)

"Tried to get a basic idea of how long it would take to repair my bumper…. Was told by Hannah that she couldn’t do that or basically talk to me as they are a direct repair facility for my insurance company. Wouldn’t even let me schedule. Hannah stated “ your adjuster needs to do all of that” I was just trying to make it easier for everyone involved. Guess they are busy they don’t need more business."

"I grateful for the service that I received while my SUV was being worked on. They did an excellent job on fixing my SUV. Hannah the super nice lady that works the front desk was awesome. She updated me multiple time a week on parts shortages and the progress of the repairs. I highly recommend this Liberty Collision Center."

"Worst experience I’ve had dealing with any service shop. Was rear ended and forced to take my vehicle here rather than waiting months for somewhere else. Dropped my vehicle off after being rear ended at 1-2mph the trailer hitch cover needed removed and replaced. When i got the car back there was paint missing from both the left and right rear quarter panels. I’ve tried explaining that I’m not asking for this to be made perfect as it’s a 10 year old vehicle, i just want it to look the way it did when i dropped it off. Spoke to the manager who told me, “even if i could help you, I’m not going to” This has been a month long process and i asked when my car was in the shop for an estimate to fix these issues and never received one. Overall just super frustrating situation dropping off your property somewhere and getting it back worse"

"They made being in an accident not so bad. My car was rear-ended. This shop was on the list of recommendations from Progressive Insurance. They did a wonderful job fixing my car and working with the insurance. They were amazing at communicating with me the status of my car. I highly recommend them to anyone who might need collision repair."