AAA | Bob Sumerel Tire & Service - Fairfield

"Had my car serviced here today, the service, time, quality, and knowledge was top notch!"

"Damn i got charge $70 dollars just to remove my tire and put it back on poor services"

"Stopped by first thing in the morning due to a nail in my tire. Jason, the manager, handled 4 customers all at once and was the one to actually take care of my tire himself. We have all 4 of our family vehicles serviced here and always happy with the service. Thanks Jason!"

"Back in November, I brought my vehicle in as I had concerns that the tread was separating from the casing of my tires. The store manager had stated this was normal. However, as time went on the cracks appeared to be deeper and longer and I notice a vibration at a higher speed. I called to make an appointment on a Saturday and when I showed up to that appointment the store manager was not there. I had to reschedule as I wanted to speak directly with him. I came in a few days later and he still stood by his original diagnosis that the tires were perfectly fine and even compared them to another tire that actually was on a vehicle longer and had zero issues. My husband then stepped in and reached out to a Nokian representative and they requested photos and agreed the tires were defective.The Nokian representative told me to schedule an appointment and the tires would be taken care of, but I was responsible for the install, balancing, and mounting etc. Friday, July 29th I had my appointment scheduled for 12:30 PM. My vehicle did not get worked on until almost 2 PM. The vehicle finally got done around 3 PM. I was irritated about that as I took a day off work for this and didn’t think it should have taken that long especially with an appointment. On my way home, I got to about 35-40 MPH my steering wheel started vibrating. I called my husband and he told me to bring it to his work to reassure the lug nuts were tight. However, he noticed 3 out of 4 wheels were not balanced. I have a receipt where I was charged $230 that included the balancing. I don’t think it is right that I was charged when my husband ended up having to take time out of his work day to do the job that should have been completed before I left Bob Sumerel parking lot."

"UPDATE 3/7/2023: Went to replace my rear brake pads (myself) recently and discovered that I have 3 lugnuts on the drivers side rear wheel that appear to have had a socket pounded onto them and are now well rounded off. Took an hour to get one wheel off. Classy - Screw it up and don't even bother to replace a couple of lugnuts. Do not go here if you value your wheels! Went in for a new TPMS sensor. They found that 2 were bad, not just the one. After that repair was completed there were two identical pea size chips in the powder coat of both of those wheels. I returned a few days later to discuss the issue and they were happy to trade some work for the damage. In the meantime a third sensor went out so they agreed to replace my other two sensors at no charge due to the chips in my two wheels. Upon picking up the vehicle after the other two sensors were replaced I discovered more gouges in a third wheel but this time even worse than the first two. They denied responsibility on that one. These guys had been great to me for a long time in their old building but something has changed since they moved into their new building."