Monro Auto Service and Tire Centers 543 Nilles Road, Fairfield, OH 45014

"Went in for a routine Full Synthetic oil change. Justin was very professional and informative and didn’t try to sell me anything I didn’t need. If Justin continues to run the place, I’ll continue coming back here. I view him as a truly trustworthy mechanic."

"We had a camper tire looked at. Robert is a great guy and up standing. I didnt get the guys name that brought the tire out but he was very polite and helpful too. They made everything very nice."

"Great service!! They took care of our needs. I wasn't aware of the condition of the tires on my wife's car. She doesn't drive very far. Monro took great care of us!! See for yourself and you won't be disappointed!! I promise!! I have never had a bad experience at this location!! All I can say is just go!!"

"Robert told me the part I needed was a engine cooler. I looked it up an say I can have you all order it or I can get it for 100 or so dollers. He said no your looking at the wrong thing you can't get it for that price. So I say go ahead order it then so he orders a engine oil housing unit because thats what the dodge actually needed. I see that on the bill the actual part an I look it up it's a 125 bucks I was charged 560!! An check this out where they order it from over at dodge it cost 440 they already charged a lot for labor that's was very shady!! Stay away from Robert over at Monroe Auto service Fairfield on feilds ertel he is out to upcharge parts an lie about what is needed to keep you in the dark as a customer Robert needs to be fired!!!!"

"The manager at this location is shady. He is short, has dark hair, and talks very fast. He will continuously try to up sell you on services you do not need for your vehicle. For example, I came in to have a standard oil change and a tire rotation done. I also let him know that there was a slight vibration in my tires at 70 mph. The manager told me that my tires also needed balanced and it would cost $40. I asked him to please just give me a tire rotation and I would come back if there were still any issues with the vibration. He told me that a rotation would not fix the problem. When the manager found out that I had two different brand tires on the front than on the back, he stated that this would cause transmission problems. He gave me a paper to read that stated they recommend having the same brand tires on my vehicle. I declined the new tires as well since this would cost well over $500. When I originally made the appointment over the phone, the manager stated that he would honor a $14.99 coupon. However, when I checked to ensure he would honor this, he stated that I had to open up a credit card. Lastly, the manager stated that my Lexus RX 330 uses a synthetic blend oil to run the engine. I stated that I have only ever used conventional. He said that I could not use this type of oil in a Lexus RX 330. When I checked the owner's manual, there was nothing mentioned about using any synthetic or semi-synthetic oil for the engine. At this point, I was so frustrated about being lied to and wasting my time, I walked out. I will never come back to this location."