Service & Parts Center - Germain Kia

"I had an emergency situation with my Sorento. The alternator went bad on my drive from Cincinnati. I was told to go to Germain and was fortunate to get Braden as my Service Advisor. He was so kind to me and got everything taken care of for my car. The part wasn't in stock so I did have to wait a few days before the car was fixed. Braden kept me updated about the progress of the repair. He knows how to take good care of customers!"

"It was easy to make an appointment and there were a lot of times available that I could choose from. I was immediately seen when I walked into the service department and offered coffee/water. Braden was very thorough at check in and I was able to comfortably wait in their lobby with refreshments available. The service time was from 3:20p-5:00p, a little longer than I expected but I wasn’t given a time estimate when I came in so I wasn’t upset. I had school work to do anyway and so I brought my iPad. Initially, I was updated the car wash station was down and so they offered to hand wash my car. I declined but appreciated the offer. He came back right afterward and said they got the wash station up again and were finishing up my car very quickly. He walked through the point inspection, confirmed they rotated the tires, and stated the tire tread was still adequate in depth and didn’t need to be changed. I didn’t know how much this service was going to cost but I was very surprised at how affordable it was. I’ve not had any trouble with my car since the service a week ago and so it appears everything was done appropriately the first time (I don’t know much about cars but no new problems seems like a good sign). Since I have an EV, I am very limited as to where I can take my vehicle for a thorough service and inspection. I felt confident in the professionalism and knowledge of this service department and am glad they are so close by."

"Took my car in for an oil change yesterday and it went super smooth and was pretty fast as well! Braden was super friendly and helpful throughout my time there. He took my car for a wash and I had told him when I gave the keys over not to judge and when I got I noticed the front carpets were vacuumed and it was such a nice little surprise for a busy mama like me. I’ve went to Kia for years and don’t see that changing."

"Well it was a great experience. Huge improvement From couple years ago. They were friendly, courteous, washed and swept my car. I had software update for the theft problem. I haven’t been in couple years because it was so terrible. I’m still frustrated with Kia in general having had 2 transmissions replaced in my 2020 soul and worrying about theft problems. glad Germain has improved. Steps in the right direction!"

"They are always super welcoming and helpful. Eric was my service advisor and he did a fantastic job of taking my car in and doing exactly what I requested. He was knowledgeable and was able to provide facts and solutions for some of the questions and problems I had. I have used this service center many times and will continue to come back due to continued professionalism."