Picasso Cleaners

"Great, friendly customer service and they always do an EXCELLENT job on my clothes &/or alterations."

"Grateful for a local dry cleaner to still exist, like Picasso Cleaners. How quickly they turn around a garment is incredible, especially for how reasonable their rates are. I take all of my sport coats here."

"It's the only place I go. Honest as can be, too. I once left 5000 in a jacket pocket, and my wife unknowingly took my jacket in to the cleaners. They called later that day and even stayed open so I could come get it."

"Do not intrust your wedding dress to this dry cleaner. I gave them my dress to clean and preserve (approx $80 + $80 for each service) in June and was told I could pick it up one month later and it would be cleaned, boxed, and displayed neatly. My mother, who lives in North Canton, went to pick it up for me. They'd lost my very nice dress bag in which I'd brought the dress in. When my parents brought me my boxed dress, it looked terrible. It was askew in the box and the bodice was crushed in. I took off the lid of the box to adjust it and that's when all the problems began. Beading on the shoulder straps was missing or loose, the top button on the back of the dress was also missing (I know it was there the entire night of my wedding, I have picture evidence), one of the breast cups was half ripped out of the bodice. There was a staple in one of the hanger straps that nearly ripped it to shreds and it didn't look like the bottom of the dress had been cleaned whatsoever. On top of that, there were new black spots in the front of the dress that looked liked the fabric had been burnt. Finally, my large dress was so crushed into a box that was far too small for it. I called the store, getting their voicemail for a few days before finally speaking to a woman. She said she wrote down all my info and that I would need to speak to Todd the owner, as he handles these issues. She also said she'd found my dress bag, so my mother returned to the store to pick it up--they definitely had not found my dress bag. I called back every day...for two weeks. Todd was never there and he never returned the messages I left. I finally spoke to a new woman two weeks in, who said she saw a note in a book about my issue, but listed off entirely inaccurate information about what was wrong with my dress. She very kindly said she'd "write a large note on the whiteboard" for Todd. I finally received a call from him two days later. He said he'd only gotten the message about my gown the day before. He refused to give me all of my money back, swearing that the dress had been cleaned, even though it did not look it. He did admit that my dress should not have been put in such a small box and that they should have ordered a larger one, but kept putting the blame on me, like it was my fault for wanting to have a ballgown that they could not accommodate. I still don't understand why they had my dress for an entire month, but didn't order a bigger box; I would have been happy to wait for a larger box if it meant my dress was actually taken care of. They also didn't even box my dress until my mother went to pick up the dress, so they could have taken that chance to talk to her in person. The staple in my strap had come from the cardboard bodice piece they put in the dress to try to keep its shape. He said the ripped breast cups, missing beading and button couldn't have possibly been from his cleaning machine and yet I gave them my dress fully in tact. He refused to refund all of my money, only giving me back the boxing fee. He did go to a wedding gown store and buy a new dress bag which he then shipped to my house since they lost mine, but I still have all this repair work that needs done to my gown that I'll have to pay for out of my own pocket. I was so incredibly disappointed at their attitude and the way they handled the entire situation. My family and I will no longer be giving any business to this shop."

"My mom has been taking our clothes for repairs/dry cleaning here for about 15 years, granted it’s not a regular stop, but a few times a year. In November I found a hole in my coat (for me it was expensive) so she dropped it off & picked it up for me. When I went to put it on, I found the hole still there & a shirt falls out of it. I thought ‘oops someone’s clothes got mixed in’. I pick up the shirt and feel wetness, I lay the shirt out & there’s a stain that smells (see picture below). It was white the next day. My mom took my coat back in & the shirt, simply for them to be aware that they probably mixed someone’s laundry in with ours. The owner said they’d fix the correct hole & have the coat dry cleaned for the inconvenience, & I’m thinking ‘how nice’, because I was going to clean it after. About 5 days later she picks up the coat, they fixed the hole but singed the faux fur! Just great. I tried for 3 days to get a hold of the supervisor. First time I call a young lady told me he wasn’t there, I gave her my info to have him call me back. No call back. Second time I call a lady answered & I asked for the supervisor, she goes we don’t have one, I asked so there’s no management there, she goes the owner, I said I’d like to talk to the owner then, she said well what do you want, I told her the story with the coat, she apologized for being rude (thought I was a telemarketer) she then informed me that he doesn’t work that late in the day. Third time I call a young lady answered, I asked for the owner (yes I’m irritated at this point) & I hear the young lady hand the phone over & say this is the lady with the coat, I want to listen to what she says, when the lady got on the phone I asked were you guys just talking about me?, she said oh no honey. I eventually get to the owner, Todd. Oh Todd, what a guy. I explain to him the situation that’s been going on & how my biggest issue is my hood & how I did not get it back in good condition. He starts on the nasty shirt & how he’s the only guy who works there & how dare I accuse him of being the one to do that. First I never accused him, I even told him the shirt wasn’t my issue, because again I assumed it was a customers shirt mixed in. I told him how I appreciated his offer to dry clean my coat after that incident, however my hood was messed up (see photo below) it looks singed now. His response well I followed the care instructions on the hoodie, so it would be the manufacturers fault. I said are you f*ing kidding me? I thought you were the professional, He loudly says No! I am not f*ing kidding you!... No apology, no ownership. I said well if that TRULY were the case you would’ve read the first line on the tag (see below) that says ‘REMOVE DETACHABLE ACCESSORIES’. Uh the hood zips off guys. He proceeded to blame the manufacturer again & refers back to the shirt (come on Todd, we didn’t think it was you, we assumed it was a nasty customers, but all this makes me question it). Now my coworker gets in the conversion because it’s going no where. For 20 minutes him, me & my coworker are going back & forth. She says what I’m thinking no apology, no solution, just defense & turning it around on me. When we mention writing a review he says he’ll get his lawyer involved because it’s illegal to write a review. She told Todd to take a breath & calm down (why are we calming down the owner who messed up my coat?). It wasn’t until my coworker asked Todd, if you took your slacks in to get dry cleaned & they came back with a new stain, would you find this professionally acceptable? & he responded well no... then he FINALLY comes up with two solutions; to sew new faux fur on my hood or contact the manufacturer for a new hood. I would rather not destroy the coat completely so I will find my own solution or purchase a new coat when I can afford to. At this point I can’t believe the entire experience, so I have decided I will not be doing my business there or any place affiliated with them."