Toyota Service

"First off I'm going to say I drive past Toyota West to come here. So I go way out of my way for what is usually exceptional service. Lately this has not been the case. Last visit I had them do an oil change, tire rotation, engine air filter, cabin air filter, and a fog light bulb replacement. 1st if you buy tires from them you get free tire rotations, but you must tell them every time or they WILL charge you for it. I have been charged unknowingly several times. They have been lying lately about what they have done. The day before service I completely filled my washer fluid. They said the day of service it was low so they filled it completely. Lie. They said they checked my tire psi. Lie. When I got home after service I checked and one tire was 15 psi low. They did not properly reinstall the cover in the wheel well where they accessed the fog light. They did not reinstall the cabin air filter cover at all. They didn't reinstall the glove box hydrologic. They said my rear disc brakes are 4mm and need replaced. Last time I had new breaks put on all around and the front have more stopping power and topically need replaced first. I'm very reluctant to believe my breaks already need replaced. I'm getting a second opinion. My father is a Auto mechanic he did my mother's breaks the same day (before) she got an oil change here. They told her she needed new breaks. Brand new brakes needed replaced? I have been a loyal customer and felt they have always been an honest service department it's a shame this isn't the case anymore."

"I've serviced my Toyotas at many other dealers and that was the first time I came to service our new 22 Rav4 Hybrid that we bought at Tansky at their service center. The service advisor was super friendly, I waited about 40 min for my service to be complete at which point my car was ready to go. They also gave it a rinse which was nice. Overall great experience."

"Every time I come here to get my vehicle serviced I have to wait after all is done and paid at least 15 mns until they finally pull my car upfront after me chasing people around so I can take off. I don’t know what it makes so hard to have it ready when the payment is being done! Poor organization of processes inside. Managers have to do something about it. New record today exactly 30 mns after I had to come in and ask again to get my car back! Never coming back again. Avoid! Spent 2 hours getting just tire rotation and fluids change done, and still waiting my keys and car back"

"This was my first experience with Toyota Service. I was impressed with every aspect of my visit. The service entrance was easy to find and the entire area was very clean. I was greeted by an attendant and directed to the service desk. My service clerk was courteous and easy to understand. The waiting area had Wi-Fi, TV, coffee, cookies and very comfortable chairs. While I was waiting the sales manager and a salesman helped me with a question and subsequently make an adjustment to an extended warranty I purchased when I bought my Sienna 3 months ago. My service did not take very long and I was on my way."

"I've only recently been dealing with Tansky (just got a used vehicle there earlier this year), but so far my experience with them has been good. The staff is courteous, friendly and professional. I took my car there for a routine inspection and received great service."