Charlie's A-1 Auto Body

"Very laid back and down to earth people work here. We dealt with a young gentleman named John. He was both knowledgeable and FAST! Did not overcharge, no unnecessary suggestions. He just handled business and sent us on our way completely satisfied."

"John worked on our old Toyota Sienna before the tranny went out. Last week he put a new alternator in our Honda Odyssey zippy quick on a Friday night. The pricing is always fair and ZERO pressure. 10/10 would recommend!"

"I had my truck towed here after a brake line busted. It took just under 2 weeks for them to get to my car, which is fine because I told them I was in no rush, and I asked for them to quote me on some tires, and do an oil change. They quoted me on tires over the phone on the brand and model they suggested and had them in the next day, and I was good to pick up the truck. On my way home, I felt a pretty extreme vibration coming from the right rear of the truck. I pulled over to check the issue, and discovered that 4 of the 5 lug nuts were not tight in the wheel, to the point I could unscrew them with my hand. I babied the truck home and tightened them myself. I was pretty upset about the ordeal, but it was after hours, and I figured I’d just call them tomorrow to give them a heads up that something pretty crucial wasn’t done. An hour after picking up the truck, I ran to Miamisburg, and one of the tires went flat all of a sudden. Turns out the valve stem was shot, and blew out on the right front tire. I threw the spare on, and babied it home again. I dropped off the truck after hours to be fixed the next day. I called first thing in the morning and John was very apologetic and sounded pretty agitated at whoever had done the tire work, and he made sure that the truck was fixed and ready to go by 9 am that day, which I was appreciative of. They replaced all the valve stems in all my tires with a better aftermarket one free of charge. What really bothers me though is the man working the counter on my second pick up was the man who did all the tire work. He never apologized, he just said “yeah, those tires have a tendency to have their valve stems blow out”. Well then why did you upsell me this tire, and why didn’t you replace the valve stems in the first place? Also, what was the excuse for not having 4 of the 5 lug nuts tight? I could have really hurt someone had I not caught the issue. I’m giving them three stars because John and Erin were very helpful, the brake lines and oil change were done with no issue, and communication was good, but as a first time customer to this shop, I don’t know if I could trust everyone at that shop to do a good job like the two mentioned, and I would not want to take a chance at one of the other employees messing up my car. I unfortunately won’t be back."

"Staff is always helpful. They do their best to get your vehicle looked at. At Charlie’s you feel like family. They always try to do what’s best for the client and the vehicle. You can tell they care about building relationships. I once had to deal with car repairs that were to be paid by the company that individual that hit my car worked at. It was a two month process, but Charlie’s worked with me every step of the way. Created the quote and made phone calls as needed. They went above and beyond and I will always remember that and recommend them to anyone."

"We have had our cars fixed or serviced for 35 yrs at Charlies they are like family and i trust thier expertease in everthing they do for me...the best of the best A+ all the way"