Fast Lane Auto Care 611 Ford Street, Maumee, OH 43537

"Joel and his staff are amazing and super friendly. They have always taken great care of my car (and my wallet!) Very affordable."

"Excellent customer service! We had trouble on a road trip and they got us in right away and diagnosed the issue very quickly. Very knowledgeable and honest. They were VERY, VERY reasonable in their rates. I would recommend then to anyone!"

"Extremely disappointed. I dropped my car off on a Friday afternoon for an estimate on a power steering problem. I didn't expect it to be looked at that day (and I told them so) and they said that's fine, they'd call me Monday. No call on Monday. Tuesday, no call until I called late afternoon, when I was told they hadn't got to it yet. Wednesday...no call, until again I called mid-afternoon and was told he was working on it; the estimate (which I agreed to); and a request to have Thursday as a back up, in case he didn't get it done. Thursday comes...no call until 5:45pm (they close at 6), where I'm told they just started working on it but that their pulley tool broke, and they'd have it done Friday morning by 9am. At 11:45am Friday, I stop over to pick it up...and the car's up on the lift. Zach, the guy I originally spoke to, didn't come out to explain, or apologize for the delay. The receptionist said come back in 20 minutes. I did, the car was fixed, and no one said anything about the lack of communication or the delays. Nothing. Zach walked right by me, grunted something, and kept going right into his office. If I had been told on Friday that it would take a week to get to the car, I wouldn't have left it, but at least I would have known the score. It's inexcusable to leave a customer constantly in the dark, putting them off and making THEM call YOU. Does anyone know anything about customer service any longer, or running a local business in a manner that says, "We value your business"? Obviously I won't be returning."

"Within a week of purchasing my truck from a dealership in Michigan it was already having bad transmission issues. I decided to call Joel from Fast Lane Auto Care and he took great care of me! Words can not describe how grateful and happy I am for Joel and his wonderful staff. Joel was extremely friendly, helpful, considerate, understanding, and best of all an absolute pleasure to work with. Hands down the ABSOLUTE BEST there is! They did an amazing job getting my transmission rebuilt, put together, back into my truck, and back on the road fast! The whole process was fast, and I promise I will forever be a returning customer of Joel and fast lane auto care even if it means traveling from Michigan! 10/10 recommended."

"I had work done by Joel several times at a prior employer of his. I was always so impressed with his honesty and attention to detail that when I heard that he and Zack started Fast Lane I took my business to them without hesitation. They are one of the very few shops that I actually trust to be fair and honest. They will have my business as long as we are able to own and drive a car. Two great guys!"