Marc's

"I went to Marc’s on February 13 I went to the Deli counter to buy ham $199 a pound I thought I will get me some ham the sign was on the wall advertiseing it I told the guy behind the counter give me a pound of it he said I don’t have any.So I didn’t get any I said are you substituting any other type of ham for it he said no. So I asked to talk to the manager I asked him the same question I asked the.employee can I get a different kind of ham back there for $1.99 as a substitute he said no. So I didn’t buy any that is false advertising next time I will go to a different Marc’s store not that one . Alan McManus I live in Willowick I will have to try the new one on Lakeshore Blvd very disappointed in the one in Wiloughby on Rt 20. I won’t go to that one again it was after 7:00 pm at night."

"I usually frequent the Chardon Marcs on a regular basis. I can’t say enough great things about that store from the outstanding staff to fresh produce. I went into Willoughby Marc’s out of convenience as it is close to my daughter’s practice facility. The first visit, all of my produce went bad within a couple days. This second visit, I only needed a couple baking items so I went again…. And I will NEVER.RETURN. As I ran through the closeouts, I saw a Doormat that was on sale at Chardon Marc’s for $19.99. The Willoughby Marc’s had a different design of the same doormat that was $29.99 that I liked better. I went to the Customer service desk to ask them if they would price match. The manager was called and when I asked if he would price match it, he told me he didn’t believe me. I told him I was a frequent customer of the Chardon Marc’s and I could call them if he likes because it is true that it’s for sale for $19.99. He again told me that I wasn’t being truthful. I told him I would bet him and call. I never raised my voice. I simply told him I knew for a fact it was on sale for that price . He said it was probably the last one and I told him no they had a whole pile of them as I had been there the night before, ironically . He then told me, and I quote, “ If you want it so bad, then go buy it there.” WOW. Needless to say, I will never step foot in that store again. I would also like to add that I ran through the produce aisle again out of curiosity . I wanted just double check to see if maybe I had hit it on a bad day the previous visit. Today there were numerous berries with mold and brown lettuce displayed. I will say the lady working the customer service desk was very nice and the young man when I left was very nice too. Unfortunately, the manager was beyond rude. Maybe he should take a little more time to assess his produce and products instead of being rude to customers who would spend good money in his store."

"A nice new store in Willoughby. Some good sales and a pleasure to shop at. I enjoy the closeout section also. Food ,health and beauty products & alcohol."

"The place is neat, clean, and organized. The prices of food could be better. A 5-7% drop could put you in competition with Walmart. They already beat Giant Eagle by far, but they are a different level of grocery store. Keep on trying."

"Gr8 new location. Always a gr8 place to shop and find bargains. I have shipped at many different Mac's locations. Of all the different Marc store's, this store was the absolute cleanest Marc's I have ever shopped at. The aisles were all neat, well stocked, and clean. The carts all worked were not bent nor had broken wheels. Of course the store had plenty bargain and closeout items. Lastly, all the employees were friendly, knowledgeable, willing to help."