Kroger

"Yet again, I arrive during my pickup window and my order isn’t ready. In fact this time I was told “my order hadn’t even been picked yet”. I understand things happen, but there was absolutely no apologies given for not notifying me before I arrived or the fact that it wasn’t ready. Very disappointing that loyal Kroger customers are treated with such little consideration."

"Terribly managed location. Please do yourself a favor and start giving Meijer more business. I'm forced to continue to get a few select items from Kroger that Meijer doesn't carry , but other than that, Meijer will now be supplying the bulk of my groceries. Kroger in general has gone downhill but especially this Kroger location on Montgomery Road. On more than one occasion I've been notified 2 minutes prior to my pickup time that my Click List order won't be ready for another hour, etc. My husband works 5 minutes down the road and we live nearly an hour away. Tonight I wasn't even given a courtesy of a phone call beforehand. My husband showed up to pick up our order (for items needed tonight) and we were informed that the order would not be available until the following day. What? No. At this point the order just needs to be canceled. The more irritating part is that I was sent an email 2 hours prior REMINDING me to pick up my order. The manager, Lori, could only offer excuses that they weren't able to fill 50 orders today and that everyone was supposed to have been called and she guesses we were missed. There are only a select number of time slots available to even place your order; why continue to accept orders you cannot fill?? Also, why wasn't Lori following up on this catastrophe they created today? Sounds like poor management on Lori's part. She offered a $30 gift card for my trouble. Please, $30 is not enough to quiet me down. I'll make sure I let everyone I know to avoid Kroger, and this location in particular, and start giving more business to Meijer . Hopefully the manager at Meijer can manage their store a little better than Lori"

"The store is fine and employees are friendly. However, I would not recommend using this bakery. I ordered a specialty Paw Patrol cake a week in advance of my son’s birthday and called the location a couple days ahead of time to confirm the order and request some writing. When I went to pick up, the employees could not locate my cake. They did give me a free 1/4 sheet cake so we had something to use for the party, but never had any follow up from the store apologizing or explaining what happened. I would recommend taking your custom cake orders elsewhere."

"Clean place. Lots of products, big stock. Everything is organized. Friendly staff. Recommending for everyday grocery shopping."

"Seemed like a clean, well-lit store with plenty of stock on the shelves, which was nice to see on a Saturday morning. The employee at self checkout was quick to help. It's not much gutter than my regular store so I would consider going here as an alternative. I did have some difficulty locating the oral care products since they are not a full aisle but a smaller section towards the pharmacy area."