JCPenney Salon

"My young daughter and her cousin needed trims, well then they "needed" color too. We stopped in originally to ask what all this would entail. We spoke with Chyenne and she gave us all the information we needed. If I could give Chyenne 100 stars I would. She was so professional, it's nerve wrecking allowing your kid to get teal highlights. Chyenne came up with the idea to do peekaboo highlights around their faces. I get color on my hair all the time but I'm an adult i was nervous about this on young girls. Chyenne made their styles very age appropriate and they felt like little beauty queens when they walked out of the salon. This woman was so patient with them and pumped up their self esteem while she worked her magic on their hair. We appreciate Chyenne's professionalism and skill. We will definitely be back to see her, the girls adored her. Working with children isn't easy and she was perfect."

"My daughter had her her dyed for the first time. She LOVES it! The stylist was great with my daughter over the time it took to get everything done while I checked in every now and then . I believe her name was Andrea. The Salon is a cute cozy little place tucked into the corner of the mall and it was a daddy daughter memory that will last a lifetime."

"The first time I was there I loved the color and cut and the price was competitive. The second time however, the lady that was more than likely the manager followed the stylist back to mix up the color. She only did a touch up not all over but I was charged the same price. The touch up was no where comparable to what was done the first time. When I questioned the price when paying the bill whoever was running the register at that time said " Well I think she gave you 2 colors this time and just said full highlights. I will not go back."

"Every time my daughter and I make an appointment, we get a call saying we need to either reschedule or we’re going to be taken back later than expected. The last time I came in, I asked that no length be taken off my hair, yet 5 inches were cut off. Same exact thing happened to my daughter right before her wedding. When she was getting her engagement pictures done, she came here and they wanted to reschedule her appointment. She was leaving the salon to go have those pictures done. This is why we make an appointment!!!! Today we were both scheduled to get highlights and a cut. One of our stylists called in. So someone was going to do both of our hair at the same time, which we appreciate, but that’s too much for one person. We both have very long hair and it easily takes an hour and a half to foil each of us. This is time I didn’t plan on spending at the salon. The frustration that comes with something that we consider a pampering mother/daughter activity, turns into more of a headache than a fun occasion. Today someone did say that they could do my hair but after the hoopla and annoyance of yet another JCP stressor, I’ve decided to spend my money elsewhere. I drive over an hour to get here because I usually like the results and I’ve come here for quite a few years. This is literally the 4th time in a row that we’ve had to deal with some kind of issue when we want to get our hair done. And every time we tell each other, “we’re going somewhere else”. My daughter only kept her appointment because she had a gift card, otherwise she also would’ve gone ahead and skipped out too. This is the last time JCP Salon gets the chance to give us the runaround. And from reading the other ratings, it’s obvious we’re not the only ones with these issues. In my opinion, it’s time to prioritize your customers. You all do great work, but it’s bad business when you’re constantly trying to rearrange your clients times after they’ve scheduled appointments to fit their schedule. Hopefully things change and you don’t lose anymore clients because of this issue."

"Shawna was amazing. I went in for thick blonde highlights and that's what i left with. She spent alot of quality time on my long thick hair to make sure it was done right. I truly appreciate her taking her time and not rushing through it. She even stayed 30mins past closing time. Shawna and Julie are both very sweet dedicated hair masters!!!"