Watson's of Cincinnati | Hot Tubs, Furniture, Pools and Billiards

"I am impressed with the indoor furniture assortment, quality and pricing at Watson’s. I was also impressed with Pat who was extremely knowledgeable about all the pieces I was interested in for my living room remodel. She completely understood what I wanted and had great suggestions on the pieces, colors and fabrics to pull it all together. She has a great eye for design. She created a scaled layout of the room and sent me pictures and details of all the furniture we were considering. She went above and beyond in every step of the process. She gave me updates even on her days off! It was a fun and easy buying experience. I can’t wait to get my new furniture and I’ll definitely be buying additional furniture from Watson’s and Pat! I will gladly share my experience and huge appreciation for Pat’s knowledge, talent and commitment to my total satisfaction with all my friends and family."

"David at Watson’s promptly greeted us as we entered the store asking us how he could help. He directed us to the gas ventless fireplaces and answered all our questions. He was never pushy and never came across as a “typical sales person”. We ended up purchasing the next day, and completed the transaction over the phone. It was smooth and very convenient. I would highly recommend Watson’s! Ask for David Cotes!"

"Pleasantly surprised by the quality and quantity of furniture available. The prices were comparable and better than other places we shopped. We bought from Watson’s and can’t wait to get our furniture! Deanna Doyle was our salesperson and was very nice and knowledgeable. Even helped us decide on fabric based on cats in the house."

"2nd New update: a few days after my last update I was contacted by Watson’s. They made everything right. The issues with the installation and offered compensation and a new liner install. New install date is set for spring. I will keep my star rating until after the new liner install. NEW UPDATE: 1 month since my last edit and still no resolution. We’ve spoken with the store manager Johnny Price, the service manager Gloria, and been given the name of the installation coordinator Mel. No one has called us back to set up a rehanging, regarding compensation or otherwise! UPDATE: Watson’s is working with us to resolve the issues with the pool. I will keep my rating until all issues are fixed. Their management team has been very responsive. Ordering the pool was easy. My issue was with the installers and the customer service and follow through from install. The installers didn’t speak English and used their phone and google translate. They broke caps on the pool and installed the posts incorrectly and started to fill the pool Thursday. After halting the install and cutting the water, I contacted Watsons and explained the installers mistakes and Watsons said that the installers would come back the next day to fix it. The installers never showed up so we called Watsons and they referred us back to the installers, who again spoke no English. They coordinated everything through their daughter who spoke broken English, was rude and unprofessional. She said they would be out to fix it. They came around 5:30pm Friday with no tools to fix it, and google translated to us that they would come the next day with tools. Saturday they attempted to ratchet strap the post and pull it out with their truck and it bent the post and the strap broke. They came back Monday and stated they would drain the pool so they could fix the error. Drained the pool and attempted to fix the posts, got the posts lined up properly and plum. At this point now I have a guy in my pool with boots on, ruts under the liner from where the post and frame was moved, dips from where they walked around the liner and wrinkles in the liner. They asked us if the frame looked better, we said yes. They said ok we will fill it back up. At this point I had contacted Watsons about the outrageous water bill I was about to have because of this. They said they would cover it. The installers said they will order new caps and come back to install them when they arrived. We have called several times over the last month and half since the pool was installed to inquire about these caps and kept getting told that someone will call us. We still have dips in the sand under the liner because they never repacked the sand, wrinkles because it was stretched properly before filling and still no resolution. Now I have to drive up to Watsons to get the caps myself and install them MYSELF because NO ONE has called us back. I CANT do anything about the liner I guess? Horrible customer service and NO follow through! Unless you plan on installing the pool yourself, go somewhere else."

"Had my Hot Springs Grandee Hot Tub delivered today. The service team at Watson’s is first class. The delivery team was respectful and careful of my property and provided great attention to detail. They were thorough and made sure all of our questions were answered and we were 100% satisfied. We look forward to years of enjoyment. Thanks to the entire Watson’s team!"