Goodwill Norwalk

"It's wonderful that this organization exists because the prices are great for low income shoppers. Plus Goodwill helps people who need job training who can't get help elsewhere!!!"

"I LOve to shop here, everyone is so nice and polite. Although I will say some of the prices went up to high, I understand the economy right now but I also understand this is a business that makes 100% profit because all the donated items. I do appreciate the coupons when you do donate. Just don't out price yourself and lose customers"

"WHAT HAPPENED TO THIS PLACE??? Used to be a great place to find unusual and unique items at fair prices. Now filled with a ton of overpriced junk! Currently they are doing a major renovation, which means prices will be even HIGHER for the local community's DONATED GOODS when finished. They want top dollar for everything as it is. Unfriendly and rude store manager ruling over a demoralized staff. She needs to go, along with GW upper management that is allowing this, completely unaware of low employee morale and unhappy customers. Constant turnover in staff and never the same faces working from week to week. Not a fun and pleasant shopping experience. Not buying the "maintenance and overhead costs" excuse for price increases. They are exploiting a trend for secondhand goods and taking full advantage of it. They don’t care that they are losing customers, especially ones that have shopped at this location for years. MERCHANDISE-Ordinary donated goods with an occasional something that may be nicer. Prices are too high for what these things are. My favorite was the Dollar Tree bowl for 9.99. The average low ball price went from .99 to 2.99 and up. Lots of really unattractive home items. Majority in used condition and not in good, used condition at that. Anything that is older is priced like a precious antique. They don’t know how to price and say that it is "market value". Market value? Maybe for a large metropolitan area such as Cleveland. They also take the majority of their pricing from the internet, tending to go with the highest price out there and EVERYTHING gets looked up! MISSION. What is it? None of the staff can seem to answer the question. What does all of the revenue go to for these donated goods? Who is it helping and how? Is each store a franchise? Is it under the guise of a 5013C non profit? It is all for the Goodwill mission seems to be the answer of choice, but WHAT IS THE MISSION??? When you ask the staff, you get a different answer from everyone. You can never get a cohesive answer. A couple of employees didn’t even have an answer for what the mission was, one being completely honest by saying "she didn't know". Such a SAD business model for a nonprofit that is supposed to be helping and giving back to the community that supports it!"

"The store was neat and clean even though they were doing some construction looks like they're going to add-on. I donated some items and 2 men came out to carry the things in for me and they were very polite."