Dunkin'

"Waited 15 minutes for a hot chocolate while others that came in after me walked out with hot chocolates. Horrible service! Will never go back."

"Do yourself a favor and just go to Starbucks around the corner. I live close by and prefer Dunkin coffee but this location is by far the worst I've frequented. I've been multiple times because it's close to my house but I'm done. It's dirty inside if you run in to use the restroom. Today at 10:15 the sandwich station was down.... How does that even happen. It's not worth the wait. Starbucks around the corner is twice as fast and the staff is actually friendly."

"I will go out of my way to come to this Dunkin. They are always SO nice and friendly. I messed up my drink order and they were quick and remade it and didn’t make me feel bad for messing up. Shout out to Kelsey; she is the nicest barista I’ve ever encountered. And thank you Taylor for fixing my mess up! You remade it perfectly! Always great service and great coffee at this Dunkin. They are the BEST Dunkin in the Parma area by far. Will be back so soon!"

"I am in sales and work all across NE OH & have been to probably almost every Dunkin as a result. I can confidently say that this one is the absolute worst. No matter what time of day I go, the employees are rude, slow, and almost always get my order wrong. They have to ask me pretty much every time what was on my mobile order as well…umm how do they not have that!? The inside is almost always closed for ordering as well. Stinks as it’s the closest one to my home and have to endure this one the most."

"Even with at least 5 workers, one of which was a manager, they chose not to serve walk-in orders. Believe there was 6 but for the sake of certainty I'll say 5. We were greeted apologetically upon walking up to the counter and told only drive through and mobile orders were being accepted as they were short staffed. Upon asking they confirmed you could wait and make an order on the app. Once order was in the drinks came out quickly but there was no sign of the food so we waited. Having already retrieved the drinks and donuts more than 10 minutes passed and no food. Finally someone else's food was set out so I asked about the order. They checked and I was informed they were now out of an ingredient. We agreed on a replacement item and THEN they began making the food items. After another 4-6 minutes the food came out with never an apology. I understand Sunday morning is a busy time/day for them. But w such a small prep station I can't see where 7 or 8 people would even make a difference. And the same worker greeting was packing donuts, then putting food into the toaster and getting the online orders from the printer. Workers were moving n working. This appears to be more of an issue with mismanagement and role assignments. And there were at least 5 other patrons who walked in to order while we were there too. The younger ones jumped to their phone while the elderly were left dumbfounded as to why they couldn't just take the order same as the drive thru."