Dunkin'

"This is my favorite location. The AM staff does an exceptional job. They have some awesome personalities working here, which helps me wake up and starts my day out positive. Even when it gets busy, the morning staff is always friendly and have a smile on their faces. Great job!!! I look forward to seeing you each morning."

"Dunkin’ coffee is over rated and I’m over it. It doesn’t taste good. Doughnuts are good. The women that work here are fine. The man that works here is rude. My husband ordered a cold brew- they gave him peppermint mocha. The woman was apologetic and you could hear the man in the back saying “that’s what he ordered”. Sir, no it wasn’t. It’s okay you made a mistake. He was rude the first time we went there too."

"My son and I stopped in before school to get a donut. The service was quick, selection was plentiful, and the donuts were fresh!"

"Normally it’s really not even worth mentioning nor complaining about but this was probably the worst customer service experience I’d had in a while. While in the drive-thru picking up a hot coffee I’d simply asked for a stir stick and the gentleman handing us our coffee proceeded to get argumentative and explained to me that they already mix the coffees and refused to hand me a stir stick. I was dumbfounded and just let him know that the sweetened swirl I get in my hot coffees will sometimes sink to the bottom and I just like to have something with me on hand to stir it with. I then asked him if I could have a straw and he says “I can give you a knife.” Having worked with the general public for over fifteen years consecutively myself, I simply cannot fathom arguing with a customer who simply requested a stir stick for their coffee while working at a Dunkin’ Donuts. Why?"

"The young lady who normally works the drive thru is amazing and so polite. However, I went this afternoon and my order was completely made wrong. Light ice = extra ice. Iced Latte = iced original coffee. Extra caramel = less caramel. I know they’re new, but there was zero listening to what I ordered. Same issue with my second drink. I know they’re new, but hoping this will be better next time."