Tim Hortons 727 South Main Street, Adrian, MI 49221

"Went through the drive-through and ordered some donuts. When I got to the window, they told me they were out of the kind of donuts I wanted because they handed my order to the car ahead of me. Incompetent!"

"I placed a large order on the app to take breakfast to the salon that would be doing our hair for my daughter’s wedding. I placed the order at 6:30 am, the app said it would be ready at 6:53 am to pick up inside. I arrived on time, and the door was locked. I pulled up to the drive through window, said I have an online order. The lady screamed “ you are supposed to go to the speaker, that is what activates the order” She slammed the window shut and started preparing my order, clearly annoyed. Cars were lining up behind us, she she starting working on their orders instead. When she finally handed us our food, she said the coffee would take 30 minutes. I said I placed the order 40 minutes ago. We were late for our appointments and I went back to get the coffee later and apologized for inconveniencing her. She was extremely rude."

"The ONLY REASON I still go here is because of the staff. Whoever is pulling the strings for the digital app is a moron as they took away their amazing deals that helped people on a budget. Now instead of going multiple times per week to give Tim Horton’s my money, I now go once bc it’s just too expensive. Then add in that management/corporate, TRULY, does not care about its workers as it shows with the high turnover rate at this location and always with the hiring sign. This location can afford to pay it’s workers a living wage if they’re charging $5+ for cream and sugar in an Iced Capp so, they should be able to pay someone AT LEAST $18 per hour here. Maybe then we wouldn’t have to hear the “we’re short staffed” excuse. Sorry, you’re not short staffed, you just don’t pay your employees enough and it’s hurting all of us as we see it daily with new hires and longer wait times. Not to mention, every time someone from corporate shows up at this location or the owner of the building or manager…they truly show us how they don’t know how to operate a headset, drive through orders, and handling of money….yet they’re paid more….it’s really a pain to deal with and like watching Undercover Boss but the boss isn’t undercover and doesn’t know what to do at all because they don’t deal with customers on a normal basis."

"I love coffee. I love espresso. I hate ordering coffee with espresso and just not getting it. Constantly. So lazily stealing my money, instead of giving me what I paid for. This is one of those fast food places you go back to every couple weeks because they'll have a completely different staff. Edit: Today I got this curdled mess."

"Went there several times over a 3-week period, and although the food and beverages were hot and properly made, there are some problems. First off, they can not keep this location properly staffed, and as a result, the dining room is locked 24/7. Next, because of the turnover or training (I'm not sure which), they get my order wrong about 50% of the time. They either give you a lot of something you don't want or just plain aren't making it. So you drive off with the wrong items, which can be frustrating. I try to make due with what I get, but I'm tiring of it. They used to have top-notch service but not any longer. As long as you deal with these issues, you'll be fine."