Staybridge Suites Cleveland Mayfield Heights Beachwd, an IHG Hotel,

6103 Landerhaven Drive, Mayfield Heights, OH 44124

"Buyer beware! Same day booking for children to swim after loosing house cause by a fire. Staying with family in a small living with husband and I thought it would be a nice surprise. Only to find out they don’t have an indoor pool in the middle of ohio and they refuse to allow us to cancel 2 hours after making the reservation and explained the situation. I’m beyond mortified and hope these illegal citizens are stopped giving a dime of our hard working money! Disgusting!"

"This hotel was highly recommended by a local gym for out of town visitors. The hotel smelled of marijuana as soon as you exit the elevator. Walking down the hall I was greeted by barking dogs and more marijuana smells. When I got to the room the kitchenette had one small pot and the sink would not drain properly. That is where I discovered the garbage disposal was broken. The sofa bed had spots on the mattress like someone had soiled the bed. The sink in the bathroom also was slow to drain. As a IHG member this is the worst location I have ever stayed."

"If I could leave 0 stars I would. Traveled here for work and was genuinely scared for my health. I arrived and the person at the desk was great, gave me the key and I drive around and parked near the room. I go in the entrance and it smells horribly of weed...which is what it is....it's a non smoking hotel so it shouldn't be there but that I could Care less about. I get I to the room and after a long trip i was ready to settle down. I go to adjust the AC as it was 60 degrees and the heat will not work. I go to use the phone to call the desk and there is no phone line cord and it will not work. So I call from my cell phone and they say they will send up maintenance. I go to use the bathroom only the light will not come on, then the light for the sink area will not either, there is a lamp by the bed and it also doesn't come on so I bend down to see if it needs to be plugged in only to find a broken used crack pipe just under the edge of the bed. The side of the best is covered in horrible stains... maintenance guy shows up in normal clothes not a uniform and he smells badly of weed he opens a breaker box in the room and flips every breaker and tells me the room has a short in the wiring and it should be good for a while now, disregards the crack pipe and leaves. Needless to say, I did not stay and left to another hotel. Here are a couple of the pictures I got of the stains on the bed and the broken pipe."

"The location is great, but the property is not maintained well. Noticed things not functional in our room. They have chosen a dark grey paint color for the rooms and even with all the lights turned on the room appeared dark. I have stayed at a lot of Staybridge Suites and never had this issue. Some of the guests in the breakfast area looked like they haven’t eaten for days."

"Was a great location. The room was spacious. I understand that low staffing happens but when my room was cleaned they didn't give me any towels. I also noticed some weird stains on the bed skirt. They do provide a cool social hour with snacks during the week."