Home2 Suites by Hilton Springdale Cincinnati

"Title: Disappointing Service Experience at Home2Suites Springdale Ohio I recently had an extremely disappointing experience with the service at Home2Suites Springdale Ohio, particularly with a desk manager named Missy. I called to request a change in my reservation, needing to push back my stay by a day, but I was met with a complete lack of assistance. Despite having a nonrefundable prepaid reservation, Missy offered no help when I asked to speak to a manager, insisting that she was the only point of contact. The conversation quickly turned sour when I expressed my dissatisfaction, and she abruptly hung up on me, offering a dismissive "God bless you" as she did so. It's worth noting that I remained calm throughout our interaction. Feeling frustrated and unsupported, I contacted 1-800 Hilton and was relieved to find that their customer service representatives were incredibly helpful. They understood the constraints of my nonrefundable prepaid reservation but were able to accommodate my request without any hesitation. It was a stark contrast to the unhelpful and dismissive attitude I encountered from Missy at the hotel. I was taken aback by the lack of professionalism and customer service exhibited by Missy. Instead of simply stating that she was unable to make the change I requested, she chose to adopt a nasty and unhelpful attitude, leaving me feeling undervalued as a customer. Ultimately, while the service at Home2Suites Springdale Ohio fell short of expectations, the exceptional support I received from 1-800 Hilton's customer service team salvaged my experience. It's a shame that the on-site staff were unable to match their level of professionalism and willingness to assist customers. I hope that the management at Home2Suites Springdale Ohio takes steps to address such concerning instances of poor service, ensuring that future guests do not encounter similar disappointments."

"Excellent customer service! Rooms were quiet and comfortable. Hats off to "Missy" for exuding over the top hospitality! Location is in a quiet area with a restaurant literally a 2 minute walk away."

"We stayed here 2 nights. The 2nd night there was 12 cars who had their windows smashed! The cops came at 430am but no one was notified about their vehicles. Even at check out the next morning no one even said anything about what had happened. Everyone found out when they walked out to their vehicles. We all tried to speak with the manager, but they would not come in. They were very rude about closing down breakfast after we were outside talking to the cops. And was no help or even courtesy enough to Check on any of the ppl staying there!"

"Couldn't get Wi-Fi, no follow up from front desk regarding the issue. Overall though, a nice stay. Walls are a bit thin so you can hear a lot, but in general it was not a bad place for the price. Everything was very clean. I would definitely recommend a stay here."

"When we walked into the room it was evident that the beds looked slept inThe linen was visibly not clean. Very disturbing.The front desk was very helpful in changing the linen. Very understaffed one person after 4pm. The thermostat on the wall was not working. And the pool swim at your own risk dirty dark film around the perimeter. Ceiling light hanging loose above the refrigerator. Made management aware but they did not seem to bothered by dirty linen as long as it was changed. The person at the front desk great customer service and very helpful to be the only person working."