AAA Lyndhurst Insurance and Member Services

"Very unfair business practices. Hard to believe they are still in business with so many complaints. My specific issues is my car insurance."

"Roadside Service Complaint I am appalled at the ridiculous wait time between my initial call and receiving roadside assistance. My initial call was around 3:15 PM on January 13, 2022, stating that my car battery was dead. I expected the arrival of assistance within thirty minutes. Instead, I made numerous calls, in 30 minutes increments, requesting assistance from 3:15 PM to approximately 6:00 PM. I explained on my second call that I needed to deliver my vehicle to the auto shop before 5 PM for a diagnostic and possible battery replacement. The representative stated that she would escalate my call. Each customer service representative I spoke with either didn't know I placed a service request or gave me a different approximate arrival time. For example, one customer service representative started to send help to a California address, which I hadn't lived at for years. I felt like a beggar waiting to receive charity. Finally, at approximately 6:40 PM, help arrived. The un-masked service technician that arrived about 6:40 PM stated that he had just gotten the dispatch message for my location. ??? As a loyal member of the Automobile Association of America for 53 years, I am very displeased and angry with AAA. Over my 53 years, I have rarely called for assistance. On the few occasions that I did call for roadside assistance, the response was within 20 minutes. However, if this is the level that AAA has declined to, I'm seriously considering not renewing my membership."

"It wasn't good, when I called (2x) to complain about a battery I previously purchased that stopped working I was on hold sooooo long 17mins I had to hang up. The call never went through...bad service. I'll try again this week..God willing. oh it also takes awhile for roadside service to come. That's why I cancelled my membership. All I want is a refund for the battery that I bought."

"AAA noteworthy experience the holiday weekend in July. I called AAA and the company they called never called or showed up to give me a battery jump. I was 3 hours getting to work. I called a outside company to assist me with the battery jump. When I got AAA on the next occasion the guy told me the battery sold by a company serving AAA was no good. I want my my money back for the battery. When I was late for 3 hours I got changed at my job. I left a message for someone in charge to contact me, oh well they didn't respond"