Kroger

"One of the worst experiences at Kroger. Not only people working there are disrespectful, they don't know what they are doing. They don't know where items are. They can't solve customer service issues. So they tell you you gotta call the customer service center. One of the employees told me to wait then told me not to stand there a second later. What a DF. I scolded her. Kept running her mouth over unnecessary stuff. The manager is not any better. Usually they are sensible. Not worth dealing with their attitude, rudeness, and constant interruptions while you are speaking."

"This was my very first time at Avery Kroger location. Goldie, from the meat department… was more than a delight! She gave me and my son a small town, small meat market type of experience! I have never in my life been treated with so much respect by a chain grocery store staff member. They normally roll their eyes, let out a gust of air and act like you came in one minute to close. She gave me directions on cooking temps and time. Completely informative!! Down to adding seasonings to the salmon, which I may add are free! You just don’t hear that word in this day and time! Then checkout!!!! The 3 kids that bagged all my groceries, ran to bag the groceries by the way???? Whoever is running this store, hiring staff, training the staff and employees that are employed at this location… you guys are all doing an amazing job at life!!! Completely blown away with my experience this evening and commend you all! God bless you all and Happy Holidays!!!"

"The assistant store manager, Bill, is extremely rude. I’ve been trying to reach someone since Halloween after I originally spoke to one of the other managers. I eventually spoke with him and he blew me off and told me to call back. Spoke to him again today and when we were discussing things he got extremely condescending and even chuckled. Called back to get the store managers name and of course he answered and refused to give me her name. Told me she was there and that’d he’d just connect me. I ended up holding for several minutes and being repeatedly placed on hold without anyone checking in until a different employee answered and said that it was the store managers day off. This employee actually gave me the store managers name. It’s really no wonder that there are so many complaints about the customer service at this location when you have managers like him leading as examples for the rest of the staff. Extremely unprofessional coming from someone higher in the hierarchy of management and is a poor reflection of the management team."

"I'm reviewing Kroger and how accessible it is for those with disabilities. This Kroger is very accessible, it is a one level building and there are no curbs when entering the building. The doorway is very wide with automatic doors. Kroger has automatic carts that people can use. These carts contain a basket on them, so people are able to hold all of their groceries. The aisles tend to have a lot of space for mobility, some have side shelves that stick out or poles, these could be barriers when moving through the aisle. Above each aisle is a board that states what is in each aisle for directions. Some items are higher up on the shelves which are not as accessible as those lower on the shelves. When checking out the space tends to be smaller and the aisles are more narrow. Self check out has even less space and would be hard to maneuver in an automatic cart. Overall this space is pretty accessible."

"Great Kroger & fairly easy layout to navigate. They have a Starbucks in the store & it’s big enough to get most of the items on the menu. Huge meat & fish section with an even bigger produce area. Lots of organic & gluten free options."