CVS

"Constant mistakes done by the pharmacy when I ask they take no blame and direct me to other people who tell me that they strictly have to deal with it but don't even try to correct the situation. Messed up my son's medication more than once blamed the insurance and blamed other stores. The other stores were able to correct their issue with no problem but they wouldn't even take an attempt to try and help me and fix it to get my son's medication."

"4 months of mistakes.I've had a repeatedlyrude pharmacy staff who has jeopardized my lifeHow?Well, my doctor hascalled in scripts repeatedly & refills DISAPPEAR! Hecalls in medsto lastfor 6monthsBut somesortofdatabreachhasbeenhappeningSowhenIgotorefill NO REFILLS areinCVSsystem.Also I calledforaweekstraightMy callskeptgettingdropped.My lastattemptIwasdesperateI called&called&theycouldn't "hear"meFinally"D"answered &sheberatedmesayingshehad 27customers and if I needed somethingtocomeintothe storeWell I hadCOVID@ that time&Ican'tdrive!Ihave"Carepass"(they changed name)whereI getfreedeliveryusuallyButI CAN'TgetDELIVERYiftheirsystemkeepsdeletingmyrefillsAlso ifsomeonedrovemethatwouldbeasinineIwasbeingresponsibleNOTGOINGINTHESTORESo IrequestedshetputmeonholdShekepttellingmeNO!Ihadaveryvalidneedtotalktothepharmacist Shecontinuedtoberateme sayingnoonehadtimetotalkto me&ifIneededa"review"of mymedstocallBereaThat'salso unacceptableButIdidcallIspoke toJoeHewasverynice&said "N.R. D"shouldhaveNEVERtold metocallthem.Alsohecouldn't helpmebecausethe"hardcopy"ofmymedsonlyresides@"home " phacySo"D"wastedmoreofmy time@thispointIhavebeenon phonetryingtocalloveranhour +(+entireweekofdropped calls)Ithoughtmaybe somethingwaswrongw/my phoneIlaterfoundoutCVSN.R. hadbeenhavingissuesw/calls goingthroughorcallsbeinganswered&staffcouldn'thear customerThisisverydangerousforpeopleneedingtogettheir lifesavingmedThenIfoundout theheadpharmacistwhohad helpedmew/medissuesinthe pastisGONEIdon'tknowifRoss isstillw/CVS?I'ddefinitely changetohispharmacyButifit'snotCVSIcan'tswitchbecause ourinsuranceonlyallowsusto gotoCVS.Mailorder"would"be anoptionbutw/mymedsthat's risky(Hadproblemsw/temp controlw/deliveryformailorder inpastFormerpharmacist "Don Casper"saiddeliveryofmedsto theCVSstorerdeliveredinclimatecontrolledvehicles&mailorderwouldberiskyforssafetyofmymeds.PlusifI needanimmediatemedIwould needa"home"pharmacyThat couldtangledthingsuplikein pastSoItalkeddirectlytomy doctor'sreceptionist&shesaid herinsurancejusttransferred herfamily'sscripts fromRite Aid to CVSShe said transfer to CVScompletely deleted ALL OF THEIR MEDSHer sonhas seizures&otherfamily membershave multiple meds/needsShe said she's beenfrantically trying to call all doctors and CVS to get things fixedShe said (as of 1/18/24) things are still not resolved and like me is requires by insurance to use CVSIt's a very scary science fiction type story she said when you don't know if you can get you life saving medsAlso what about all the elderly or other people who weren't/aren't as persistent as the 2 of us who aren't able to get their meds?Maybe they think it's their fault.Some might be going without meds they shouldn't just stop.She said I needed to talk directly to my doctor about this serious issueShe connected me immedatelyNow usually if I have totalk directly to him aboutmy medsI getcharged because in his practice it's the responsibility of patient to keep track of meds/refillsHe kindly didn't charge me for 4 months of dealing with this issueHe told me to stop going to this CVS(He said get rid of CVS altogether but I can't)So he saidsinceJoe was nice at Berea gothereSadly, it's out of the wayI will check North Olmsted becauseHubby can go by on way home if necessaryThis is a very very very scary situation. I will miss Ross the past pharmacistHe was EXCELLENTMike and Mike were always professional & niceNot sure if Ana is still up front & pharmacy but she was always sunny&friendlyWhen I filed complaint up front I spoke to "Michelle " who was the managerShe was new to me but agreed my treatment by "D" was horrifying, unprofessional, and unsafe.I did talk to "J" the pharmacist finally that night.I didn't get to check all my meds.I kept it to most important one.He did confirm that finally my doctor's script was processed for 1 med.He was very abrupt with me but that is typical but also why I miss Ross.But he does his job.Typically, I do all this checking work myself online.But likeI saidnone of the data reflected the refillsI truly had on all my meds.Notenoughroomtotypeallproperly.3DECADESHERE!"

"Friendly, helpful clerks, and staff. Pharmacy personnel seek to provide you with the information that you need to make informed decisions. They have exited the pharmacy to search for an OTC drug that you are seeking. Always clean and organized"

"The employees at this store are phenomenal. The cashiers up front help sort out my printed coupons and are always very helpful. It's the pharmacy I can't say enough about. Our insurance limits us to just CVS for in network cost so we've been coming to this store for years. The techs are the best! Wether it's at the window or over the phone you get the best customer service."