Cincinnati Eye Institute

"Actual exam is competent. The check-in staff is condescending & offensive. Unacceptable!"

"No issues with the procedures they performed. Like others have said, the wait times are just ridiculous, they clearly do not value patients time at all! Every time we went to see Dr. Kaufman for a follow up visit, we were there for at least 2-3 hours, of which only 5 minutes were spent with him. I feel sorry for his staff because they are there till after 5 on a Saturday! Now, their billing is horrible! It is now a year later and bills are still trickling in every couple of months. These services have already cleared the insurance company months ago! Why wait so long to bill!! Watch out for double billing too, when you call to point it out they just say "we will look into it" and then try to confuse you with encounter numbers and other jargon about medical codes. I have no issue paying what I owe, but it is ridiculous to drag it out so long. Our most recent bill (Oct-23) was supposed to be our "Final" bill for the account. Today (Dec-23), there is yet another CVP envelope coming in the mail! Keep track of all your statements and payments, you will need them at some point. I plan on calling the insurance company to have them look into the "double" billing. EDIT: Yep, yet another bill came today, which had already been paid!!! THIS PLACE IS A JOKE!!!!"

"I came in for a same day appointment because I had a piece of contact lens stuck in my eye. The doctor ended up using a Q-tip to remove it, which I wish I had thought of. It did not take long. They got in me in quickly, were super friendly, I paid my $20 copay, and I left in good spirits. I was shocked when I received a bill in the mail for $772.00. Insurance brought it down to $324, thankfully. It feels like I was naive and was tricked. I know this is a healthcare problem and not a specific CEI problem, but a little heads up would have been nice. I know they checked for scratches, did a whole eye test, used fancy equipment. It's just amazing what medical bills cost. Giving five stars because I know it's not a unique issue."

"No complaints about the care itself. The wait times are horrendous however. I had an 8:30am appointment for a glaucoma exam. I Wasn't taken back until 9 and it's almost noon and I'm still waiting in my 3rd different exam room after already waiting in 3 different waiting areas. If I didn't have to come back for a follow up I wouldn't."

"Had an appointment with Dr. Cohen and couldn’t be happier with his professionalism and thoroughness in my diagnosis. His staff was very friendly and eager to answer any questions. I was pleasantly surprised at the speed of which I was seen and short wait times for various test."