Mason Family Medicine & Associates

"Changing to another doctor simply because the front desk is horrible. Came to get flu shot, the first thing the front desk told me without even asking why I’m in their office or saying hello is that everybody is going to lunch. It was so rude and unprofessional."

"Love Dr. Bach, and I love Amanda. However the front office staff are absolutely horrendous. I don't think single voicemail gets listened to, let alone called back. The electronic prescription service works one moment, then it doesn't the next. I have never had a positive interaction with the front desk, and it is truly a shame to see the wonderful doctors and practitioners represented by such a level of entitlement, animosity, and down right rude staff members. Hopefully they can find a replacement for Lori and whoever else runs the front desk. Plenty of receptionists out there that could do MUCH better than the current staff employed here."

"I am leaving this five-star review based on my experiences with Dr. Bach. He has been my family doctor for over a decade, and I have never trusted a doctor more than I do him. Through the years as a patient, I have been tolerant of long wait times, inexperienced and/or rude medical assistants, as well as the current nurse practitioner and front office staff because that's how much faith I have in my doctor. If you read Dr. Bach's background on their website, the information is a true representation of Dr. Bach's conduct as a professional and as a human being. He absolutely provides me with compassion, empathy, dependability, and respect. A relationship with your doctor is a vital partnership. I feel we all need to advocate for our own health to the best of our abilities in addition to medical professionals advocating for, overseeing, and treating our needs as patients. These are the pertinent reasons why I've continued to see Dr. Bach for many years. The facility is spacious, extremely clean, and very comfortable. If I had the ability to help change one thing, it would be the administrative operations of the front and back office staff."

"Dr Bayomi is a very skilled doctor, but their staff is Horrible. I had billing issues for 2 consecutive years, the lady called Pam or Pat , who works as socalled billing mgr, is never there to talk, never returns any calls, bills wrong codes and you then end up getting collections notices. I will not go to this facility anymore. Hope the doctors could see this review and take action and get rid of incompetent staff."

"Dr. Bach is an awesome doctor, but his staff (front desk) is HORRIBLE. I have had trouble calling in a prescription and finally decided to stop into the office for the prescription. My doctor was out of the office and the staff (front desk) was extremely rude and basically refused to call in my prescription into the pharmacy. She even accused the pharmacy of not calling in my prescription to the doctor. She was so mean and unprofessional that I had to call my insurance to get my prescription refilled while Dr. Bach was out of the office. He is a good doctor, but his administrative staff is the worst that I ever encountered. The process of looking for another doctor is frustrating, but it's worth it to not be subjected to that level of unprofessionalism. Good luck dealing with that front desk."