Mercy Health Urgent Care, Hamilton

"I went in with complaint of flu/Covid symptoms. The receptionist and the nurse were very nice and helpful. The doctor spent a total of about two minutes in the room. He listened to my chest for a couple of seconds, did not discuss my symptoms at all and said I had bronchitis and prescribed antibiotics, steroids, and cough medicine. They did no testing at all so I stopped and picked up a Covid test on the way home and tested positive. I was surprised they didn’t do any Covid or flu testing. Pros: in and out quickly, cons: wrong/missed diagnosis. I was finally able to get a hold of my PCP and was prescribed the proper medication."

"If I could give 0 stars I would. The male doctor was in such a hurry to get me to leave he examed me in less then 2 minutes. Didn't even listen to me about my symptoms just focused on one and said I probably had this and gave me a prescription for that. Didn't for sure know what was wrong with me just picked somthing and went with it. Honestly go anywhere else."

"This was the first time I came to this location, and, should the need arise, I would not hesitate to go back. From the time I walked in the door, I was treated both professionally and warmly by all: the receptionist, the tech (blood pressure, etc.), and the doctor. Thank you to all!"

"I went there because I have a unknown bump on my face and when I went to itch i It, It made that side of my face swell. I was told to put a hot compress on it and take Benadryl without any test being run. So I have a swollen face and I'm in pain with no answers. I don't know why I went here over just going to the hospital. Because the nurse practitioner didn't even look at me really. It was a complete waste of time. The 2 stars that I put were because the front desk lady was great."

"Openly talked negatively about patients while we were waiting to be seen. Very rude when we asked when we’re being seen since we have been here over 2 hours . No one has checked in while patient was throwing up for 10 minutes waiting to be seen in the exam room. As soon as the nurse, Katie/Katy came in to see us she proceeded to say her past 3 patients have been “insane.” She did not even know what service was required, and then she had to get the patient’s vitals twice because she forgot to write down the information. When the equipment malfunctioned, and the patient’s pulse did not come up the second time, she guessed. Absolutely unprofessional. Further still, every associate had their name badge flipped over so only the white back was showing and we could not see their name. We had to ask everyone’s names. Pictures are of the rude employees. However, Rhonda, the receptionist, is the exception. She was fantastic and I appreciate her wonderful customer service."