The Little Clinic

"The most unprofessional medical experience Ive ever experienced. The two men working made me feel like I was lying to them about my symptoms. They told me I had a common cold anddrimk some pedialite and I will be fine to go to work. They kept whispering to each other right in front of me. Very bizarre. Luckily I was able to make an appointment with my Doctor the following day. I was diagnosed with an upper respiratory infection bordering on pneumonia. Dont waste your time with these clowns.This review is for The Kroger on Houk."

"The gentleman that checked me in was kind but the doctor that was in named Erin Jeffrey was very non apologetic and had the worst demeanor towards me. I was seen today for what I’m guessing was laryngitis (not having a voice), nausea, vomiting phlegm, ear ache, sore throat and body aches. Basically like a train hit me and took my voice with it. I’ve been sick for over a week and mind you without a voice. I was told by dr Erin Jeffrey that I was yelling at her and to leave her office and that all I need was so mucinex and cough medicine. She said that all while shoving my coat to me when I was blowing my nose and spitting up in her trash can. That I wasn’t sick enough and just needed rest. What I don’t understand is why she escalated things by saying I was yelling when I can barely talk, let alone whisper to her. She probably didn’t want to deal with anyone who’s actually sick and wanted me out as fast as possible and told me that I didn’t have to come to her clinic and that no one made me go there. Extremely rude. She should reconsider her profession if she doesn’t like dealing with sick people and her lack of patient care or service. I would recommend anywhere besides this clinic or dr Erin Jeffrey."

"I had a 2:20 appointment today that I had made online this morning. (I only went there because my family doc wasn’t in the office today and was booked up tomorrow). Nurse shows up after her lunch and checks me in stating the NP was still at lunch. The NP shows up after 2:30, does a quick check and says it’s viral and says to gargle with salt water. This is the second time I’ve gone in with sinus/throat infection and it is misdiagnosed. I don’t want to wait 7-10 days to “ride out” what she thinks is viral. My throat is so sore I can hardly swallow and there are white spots all over it. It was a complete waste of my time and I will not go back."

"My daughter was diagnosed with the flu on Thursday at the clinic (had a great experience)was feeling better by Sunday Monday came and she developed a fever again cough and wasn't acting like herself. I made an appointment on Monday arrived and the NP refused to assess my daughter and discussed her diagnosis ect in the waiting rm in the middle of the store. Being a healthcare professional myself I found it very unerving that a concerned mother with her child was refused care. She should've been assesed at the least, she could have developed a subsequent infection such as an ear infection pneumonia bronchitis ect. It also could've just been the flu still but I had an appointment so I am not sure why she was denied care."

"The staff and practitioners are always organized, professional, and nice. They work with you to get checked in and address all your needs. Very convenient! Website appointments are a bit of a pain to make but that’s a corporate issue."