CVS

"Love using my ExtraCare rewards to purchase what I need at a lower price."

"If I could give a zero I would!! Multiple times I have requested medication refills, go to pick them up only be told they are out of the medication. A phone call would prevent me from having to go without because I could have called other pharmacies to see who has it in stock!"

"Several months ago I asked for recommendations on pharmacies, since I was unhappy with Troy Kroger. I switched to CVS in Tipp City, and have been satisfied. But on Thursday I had a 12:30 Dr. apt, turns out I had pneumonia. On the way home, 12:59 I had a text from CVS they received 3 new scripts. I got lunch at a drive-thru. Sitting down at home to eat I received another text, scripts were ready! I called and told the pharmacy I didn't feel well, and could I pic up a box of Tylenol at the window? He said just give him 20 minutes. By 2:30 I had the Tylenol and the new scripts on board! I have never had such efficient service by a pharmacy when I really felt ill. I would have never asked Kroger to add the Tylenol. I just want to say they exceeded my expectations!"

"Last week, I went to a minute clinic in Marysville, who were incredibly kind to me. After I tested negative for COVID they saw me without charge, and wrote a prescription to help. I still wasn't feeling better and needed to be seen, and this location in Tipp City was the only one open. I got there for my 12:20 appointment at 12:00, and there was someone there who had been waiting 45 minutes. I waited until 1:00, mind you I was very sick, and I was finally seen. The NP was HORRIBLY rude. She had made everyone wait for 2 hours while she did a physical (I'm a nurse going into medical school, I've done many physicals, they take 30 minutes maximum), and then told everyone they all had to wait another hour while she took lunch. When I got in the room she asked me why I was there, and I explained. She told me she needed my ID and insurance, I told her I didn't have insurance, and she told me how much it would be. I was genuinely confused and said "the last place I went was free." She responded "Well you can just go there then." I couldn't go there, they were closed. She then opened her door and told me to either pay out of pocket or leave. Horrible way to behave in front of a patient, horrible way to treat a patient. CVS unfortunately has been a breeding ground of poor customer service lately."

"I have held on the phone for more than 10 minutes on numerous occasions. I have been met with exactly 1 nice pharmacy tech in the last year we have come there. If my husbands insurance didn't almost require we go there (CVS Cares prescription deal) I wouldn't go! I am ALWAYS frustrated. Always. Go anywhere but here!"