Chipotle Mexican Grill

"I just left this facility. The guy that waited on me was very rude.Its as if he wanted to rush me and they weren't busy at all. The two Sistas were very nice and accommodating. They made sure I had everything I asked for. My bowl was 12 dollars fine plus a 4 dollar tip which I don't mind at all..but atleast I feel if I'm spending my money I'm entitled to what I like. They need to do better.But ty to the 2 Sistas for your great service"

"I just want to preface this by saying I’m not one to normally complain about my food, even if it’s made incorrectly, but this experience was a bit ridiculous. I placed an online pickup order and did not check my items before I walked out. I realized once I got to my car I did not receive my drink so I went back in and got it. Then I drove home realized I did not receive my large chips and queso so I drove back and the staff was apologetic and gave me my chips/queso and gave me a free drink which I greatly appreciated. I then drove back home to realize I did not receive either of my tortillas, and at this point I was so frustrated/hungry I didn’t bother going back. Should I have checked to make sure I received all my items after I noticed my drink was missing? Yes I probably should have and that was my mistake. But I just don’t understand how my order was bagged and handed out with HALF of it missing? We’ve had issues with this chipotle before this order so we definitely will not be returning and definitely would not recommend it to anyone."

"workers stressed within the first hour of operation they were out of every kind of salsa because they said they had a huge catering order (which is always placed 24 ahead of time so they can prepare) and when i got to the line i asked how long it would take to make salsa, and was told that they cant make salsa because of people in line. i asked if they would be able to comp some guac in replacement of having no salsas, or be able to double my meat and they replied that they cant do anything for customers just because there is no salsa. as i approached the end of the line i saw them making online orders and had all of the salsas available. i thought online ordering was garbage before because chipotle does not link with door dash even though they use door dash to deliver and i had three orders stolen/lost by the drivers. apparently ordering online is the way to go and do pick up because if you are in the store you have no priority to the workers"

"I only recommend if you’re going inside to see your food being made. The DoorDash or to go orders are for the most part always sloppy and just thrown together. They skimp you on everything. I just always notice a huge difference between visiting in and when I DoorDash food to me and I live within 5 minutes of the store so it’s not that long of a ride to get super displaced by the car ride. They don’t care about to go order portions or presentation or the quality of the things used on those orders as much as when your in store. If you do door dash just expect to pretty much be disappointed in how your food it made. The brown street/waterloo rd location is better for portions and service."

"The quantity and quality has greatly diminished which is very sad. Vinaigrette that you receive is near to nothing now which is a joke. Went in tonight and they were out of vinaigrette. Also had 2 avocado skins in my guacamole. Done with Chipotle!"