Marco's Pizza

"Order from here pretty regularly. Probably the best chain place in the area. Decent food at a decent price. Also nice delivery guys and usually pretty fast."

"We ordered tonight as we have done many times before. After we placed our online order we got a email confirmation giving us a promise time of 6:05. I called the restaurant at 6:28 because we had not yet received our delivery. I was told by the young lady that answered that they had 15 orders and one delivery driver. I asked if our pizza would even be warm by the time we got it and she said yeah it’s in a bag that keeps them warm. Our pizza finally arrived at 7:08. There was no apology that our pizza was over an hour late. Also our pizza was not hot or even warm and was room temperature when we received it. We frequent Marco's specifically because I have a son with autism and a cheese pizza from Marco’s is one of the very few foods he eats. By the time our pizza arrived my child was in a full meltdown because we told him it was supposed to be here an hour prior and he refused the food because it was no longer warm. I understand establishments are short staffed lately but why give a PROMISE time as if fully staffed when there is no chance it will arrive at that time. Even if it is automated basic customer would be to notify your customer and alert them of the delay. This location ruined our night and if you know anything about children with ASD may have caused us to lose one of our son’s safe foods."

"Ordered two pizzas and cheesy bread at 5:35. Promised delivery by 6:05. Called the store at 6:30 to see where our order was at. I was told it was out for delivery and we should see it soon. Called again at 7:10 to see where our order was at. I was told we only have one driver today. Marco's should not give a promised time of 30min to people if you're short handed, but at the same time, in customer service, any personnel issues are not the customers problem. Nothing was offered for the inconvenience. Order arrived at 7:15, cold and 1hr and 40min after I ordered it. Microwaved Marco's pizza for $32. 6287 Pearl Rd, Cleveland location."

"I have visited this Marco’s Pizza at least once a month since I moved to Parma and it has been consistently THE BEST PIZZA that my husband and I have had. The friends that I have made in my neighborhood also order from this “store”. We have decided that this Marco’s Pizza is different from all of the others and that comes down to the manager and other people in charge of the facility. We have found that all Marco’s are not equal. Really close, but this place I believe goes beyond the expectations of the customer and puts out quality all of the time. My hats off to those of you working and managing this pizzeria. Keep up the good work and as the Terminator stated: “I’ll be back”."