Wendy's

"Placed a mobile order in advance last week for the drive-thru. Employee at the speaker stated I wasn't allowed to use the drive-thru and had to come inside. I asked why, as a customer, I couldn't use the drive-thru. He said no problem, come to the window. At the window was his manager. She forcefully told me that because I placed a mobile order, and they were short staffed, she had every right to deny me use of the drive-thru. This was all said in an aggressive fashion, as if she were expecting me to fight back or something. I simply said ok, no problem, I'll park my car and come inside. I made it clear both at the speaker and the window that I wasn't a delivery driver, in case there was confusion, but that didn't matter to them. I go inside, and the employee at the counter goes "Are you a doordash driver" and for the third time I explain I am not, just a customer who placed a drive-thru order. 5 minutes later, I get my food, but no receipt. I ask the guy for one. He disappears, comes back a minute later and says 'all of our receipt printers are broken'. I say ok, no problem, and walk towards the exit. Just before I reach the door, the lady manager calls out 'did you want my NAME or something?'. I said 'no, i just wanted my receipt' and she goes OH. Rude and unprofessional all around. Everyone before and after me was allowed to use the drive-thru. I left feedback through the Wendys site and requested follow-up contact, but nobody ever did, because they don't care."

"Please please please shut this place down! I ordered at the drive thru and was told me to pull around to wait on my order and it NEVER came out. I waited for almost 30 mins. That is unacceptable! I had to literally drive away because I was late for a appt and didn't have time to go in and demand a refund. Those workers need to get it together and do their job. They were all talking and not working when I pulled up to pay. Worst location ever!"

"I stopped there for 2 frosty’s at 10:45 pm on a Tuesday night. 20 mins to get order in the drive thru line. It’s almost as if they don’t want to be there. They could only process one order at a time. Two people taking out the trash at 1/2 speed. If you have 6 cars in the drive thru line, service your customers the garbage can wait. Wendy shut this place down….25 mins still haven’t move closer to getting my order. Dave Thomas is rolling over I. His grave. When I got to the window it was 18.40?????2 frosty’s,,,ummm what a mess…"

"If I could give this location negative stars I would!! This was my husbands spicy chicken sandwich, that he got from this location. $18 for food like this, and thank god he didn’t make him as sick as we anticipated. This could’ve been so bad, and could’ve put him in the hospital. These people do no care about custom service and a severely poor representation of Wendy’s. I contacted the number on the back of the receipt, and they were going to escalate to corporate, and have them “call me back” so we shall see. My husband posted it on twitter, and Wendy’s said they will take care of it, and I hope they do but this could cause severe damage, and this store needs to be highly evaluated. If this is what the food looks like, I can’t even imagine what the hygiene of the store looks like. Never ever again. UPDATE: It's been 3 weeks with two contacts to customer service/Corporate, and one reach out on Twitter and still no response from Wendy's. Very Disappointing for sure. We will try reaching out to them one more time to see if any action as been taken, but I am not holding my breath. Definitely lost a customer for life."