Dunkin'

"Since moving to Franklin I go to this Dunkin alll the time, recently had a baby so I stopped for awhile. Started up again yesterday and ordered what I always order, today I went through , before I even spoke whoever was working at 7 am asked me if I wanted my usual! I was very impressed because the line was pretty long and she was on it!"

"Had a perfectly pleasant time at this Dunkin' when we visited for a quick pit stop on our drive home from Michigan. This particular Dunkin' shares its space with a gas station, so my husband filled up the tank and used the restroom while I bopped over to get some caffeine. Can't comment on the drive-through since I ordered inside, but service was prompt and very friendly. I believe the barista/cashier's name was Devon. I asked her about the new white hazelnut bark iced coffee that caught my eye and wondered how sweet it was. She said if I liked sweet drinks I'd like this one. I DO like sweet drinks, so I ordered a medium! Devon's recommendation was a good one for me. Sweet and creamy and nutty. It began what's currently an ongoing obsession with the white hazelnut bark coffee even now that I'm back home. :) This Dunkin' isn't quite as decked out as say a standalone version, but no particular complaints. Thanks for the great recommendation and the friendly, speedy service!"

"Slowest place EVER!! be prepared to wait for at least 30-45 mins. They take. Make, cash out etc 1 order at a time and will not take another until that car has been taken care of and left."

"I personally think Dunkin has the best coffee available. There was a line at the store, but it moved efficiently. I did notice a team member being conscientious about sanitation when handing food. My husband was impressed by the food options, as well as the total being a fraction of what it could possibly have been at McDonald’s."

"Service was terrible. The cashier had an attitude problem and she made me wait 5 minutes to order food. When I got it it was cold. I asked her to reheat my food and she accused me of having an attitude problem. As she walked away with one of the items that was cold. I asked her to come back. At this time the manager came up there and had an attitude while she called herself trying to rectify the situation. I order snaking bacon and hash browns they were both cold. Having previously worked at Dunkin Donuts I have never been served either of those items cold. When the young lady brought my food back she threw it on the counter and walked away. I asked her what was her problem and why she threw my food. At which time I consulted the manager of the pilot gas station for assistance. I came in for food I didn’t come in for bad service and attitude problems. I’m a professional driver. I expect to be treated with the same respect that I give. I will not return. I do not recommend any one dine or purchase food from this location."