Thorntons 664 North Riverside Drive, Hamilton, OH 45011

"We have a standing Thursday appointment and pass this station. My husband and I always stop on Thursdays to get gas and buy lottery tickets on our way. Multiple times the bathrooms are closed and we are told we are not allowed to use them. Last night after spending more $ we were told the bathrooms are closed. We won’t be back"

"Love this place, gas pumps always have paper towels, they hardly run out of anything and everyone is nice!"

"Usually a great place to go. However, on Tuesday, October 22, I was walking in, and the woman that I assume is the manager, made a smart comment to the other employee, about me not having a mask on. If I had come to shop it wouldn't have made me mad, but I just came to get gas. When I just get gas, I always pay at the pump. I wouldn't ever have to go in, if their sorry selves would fix the pump printers. The whole point of paying at the pump is so you don't have to go in. Not pay, and then have it say, go inside for receipt. This isn't the first time she's made off the cuff comments."

"Because of what I just experienced at this store I will never step foot in Thortans again much less spend another dime there... My wife and I went in to get a few things and when we left I was accused of stealing the cashier said she got a phone call saying I stole something.....I voluntarily emptied my pockets and when she discovered that I had nothing I was accused of already taking something to my vehicle because while my wife was in line I walked out to check on our dog that was in the truck I came back in and waited in line with her. I am a 100% disabled veteran with severe ptsd and being publicly humiliated in front of other customers and my wife is like a smack in the face... The police were not called which leads me to believe this woman knows I didn't steal anything. The day shift at this particular store are top notch people but because of this single employee falsely accusing me of theft and making me feel like a pile of feces by embarrassing me in front of complete strangers I will run out of gas and walk to the next place before I give them another penny....I am even contemplating contacting legal counsel. This single lady has in my opinion made Thortans a horrible company to do business with and if something isn't done about her alot more business can and will be rightfully list.... Thank you for reading this"

"Used to love Thorntons because of the 24 hour promise (if prices go up, you get the lower price), frequency rewards, and perpetual $.03 off the gallon. Well for no reason at all they stopped the 24 hour promise with no warning, and their pumps don't even give you a chance to enter your loyalty card info for the $.03 off. This was the only reason I remained loyal to Thorntons but I will be going to Kroger from now on. They have $.03 off the gallon and at least my groceries still earn points."