Dunkin' 1129 East US Highway 36, Urbana, OH 43078

"Don't come to this store at night. A few months back I came here through the drive thru and ordered various coffees. I was shorted a drink and when I asked about it, the person at the window refused to make it right and said I was lying. I sat there for 10 minutes waiting on him to return to the window, he told me to go away. I asked for a refund if the drink, and was refused. I pulled around and went in. He went and hid in the storage room while the other person made me my missing drink. Tonight I decided to give them a chance and returned about the same time. I ordered 2 hot chocolates and an iced coffee. My hot chocolate was hot water with whipped cream, they forgot to put the chocolate in! I'd give 0 stars if I could."

"My husband & I were so excited to find this Dunkin. We are from Massachusetts where there is a Dunkin' on every corner. We live in Springfield, OH, right now & we were driving 50min away just to get Dunkin' once in awhile. This location is only 20 min. Away. SO EXCITED! Sadly, staff could've cared less (not overly engaged or friendly). The young man that made my wrap was excellent & friendly (3pm crew) but the employee that made my husband's coffee didn't read the directions. He had no milk & no Mocha in his specialty coffee but yet he paid for it. He was given black coffee with an espresso shot only. CHECK YOUR ORDER BEFORE YOU LEAVE!!!! I'm going to give the morning crew a shot. Maybe they read directions better."

"Went to this location and drive thru lights were off at 730pm. I went inside and ordered. I ordered one of my drinks extra hot and the guy looked at me like I was from outer space claiming he didn't know how to do that. I explained to him you just steam the milk longer. There was another employee there with red curly hair. He was the most un-hygienic person I have seen in a while. Touching his hair and face constantly while making people's drinks the entire time. He was younger and face with pimples all over it. If your hair is always in your face then please wear a hat. It will at least eliminate that need to constantly touch your hair to wipe it out of your face and eyes. This store needs to retain its employees on sanitation!"

"Well this was my very first visit with Dunkin donuts and needles to say I'm not impressed at all. The girl taking our order couldn't even repeat our order back nor tell us how much it was. Then we sat at the first window for 10 min and the workers were just looking at us so we pulled up to the first window n told her about us just sitting n she was like oh lol she said the people back there are just bakers and then proceeded to tell me that she was talking to another coworker so that was why she didn't talk on the speaker"