Marco's Pizza

"Last few times I've ordered from here the food has been terrible, they used to be good and the pizza would be hot....now it seems they just don't care anymore:/ the first order I got was a magnifico pepperoni add bacon with romasean seasoning all over the pizza...they sent me a cold thin crust pepperoni with no sauce :/ the next time I ordered the same pizza, and this time the toppings were right, but once again there was NO ROMASEAN SEASONING and the pizza was barely cut....this place has went downhill"

"First, allow me to share not what they did do, but what they didn't. Ordered from there two days ago, and the first time they delivered my order, it was the wrong one. The second time, though, while the food was correct, it had made me ill, and the driver that delivered to me a second time was rude. I called and spoke with the manager in the morning, he apologized profusely, explained his situation, explained how short staffed he was, but he gave us a partial credit for our order, but that also he would speak to the driver, and hoped we would consider eating with them again. This is two days later, had a busy day, remembered the partial credit, and took a second chance on this place. Not only was the service out of this world, but the manager delivered it to our door personally to apologize once again, and explain he had hired a new driver and thanked us for giving his store another chance. What didn't he do? He didn't make excuses. He listened to the customer, heard they had a problem, heard their complaint, and did his best to rectify the issue despite being handcuffed by company policy and made it his mission to make sure the time after his customer had a poor experience, that things went smoothly the next time they ordered. Above and beyond customer service, and this time, the food was delicious, and cannot say enough good things about this place. Give it a try, and if it's been a while, or you had a previously bad experience, try it again. I urge you. Great food, great management, good people. You will NOT be disappointed."

"So I had this coupon for a xlarge 2 topping Pizza and decided to use it and have pizza for the week 14 games. I got there a little early but Brendan came to the door, greeted me, let me in, and took my order. He was super cool and very professional. I left came back, and got my pizza super fast, and it is slamming. I'd never tried Marcos pizza but they hooked it up. Thank you for the excellent service and without a doubt..... I'll be back!!"

"Went in tonight and ordered three pizzas at 6:15. I told the clerk I would be waiting in the lobby. At 6:30 another person came in and ordered a pizza to go. At 6:45 his pizza was ready but they never called my name. I looked and saw the pizzas stacked on the warmer tray. They had been there for over 15 minutes and nobody called my name. You did not exceed expectations tonight. Update: the response below is lip service as they have DMs blocked on their FB page."

"We eat at this Marco's 2-4 times a month. It doesn't matter if I order on a Friday, a Thursday, or a day that isn't busy, something is ALWAYS forgotten. I always order every topping option I can on the crust and if I'm ordering 2 pizzas only one has the crust toppings. I always ask for garlic cups and I either don't get them or one pizza has it but not the other. Today I ordered a salad and didn't get the salad, my husband had to drive back after telling him there was supposed to be a salad. Food is almost always delicious, but the little details that are clearly written on the receipt are missed so often it's frustrating at this point, I've started to expect it and I really hate that I've gotten to the point that I expect someone to not read my order correctly."